Engineering Manager, Patient Solutions
About The Position
The Engineering Manager, Patient Solutions is a people-first leader responsible for building engaged, high-performing teams, understanding customers and their needs, and creating the structure and clarity needed to deliver high-quality patient-facing products predictably. This hybrid role is based in Austin, Texas, and combines team leadership, delivery execution, technical partnership, and cross-functional alignment in a regulated healthcare environment. The manager helps shape engineering operating practices, team metrics, and the organization’s use of AI-assisted development, and reports to the Director of Engineering. Patient Solutions builds patient-facing web, iOS, and Android experiences that modernize engagement and access workflows for athenahealth practices, including payments and other patient-facing workflows. The manager leads 6–10 junior and senior engineers organized into parallel pods, with responsibility for people development and dependable delivery across multiple workstreams. Working with Product, UX, Architecture, and peer Engineering teams, the manager aligns priorities, removes blockers, and supports high-quality software delivery. The role also includes technical partnership in architecture, incident follow-up, and effective AI-assisted development practices.
Requirements
- Bachelor’s degree in computer science, engineering, a related field, or equivalent practical experience.
- At least 2 years of software engineering people-management experience, with demonstrated ability to hire, motivate, coach, and develop engineers and create an inclusive, engaged, and accountable team culture.
- Strong delivery-management skills, including organizing parallel workstreams, tracking milestones and dependencies, identifying and mitigating risks, and communicating progress to technical and non-technical stakeholders.
- A demonstrated product mindset and experience influencing and coordinating across Product, Design/UX, Architecture, and Engineering without direct authority.
- Sufficient technical fluency to participate effectively in architecture, system design, implementation, quality, and other trade-off discussions.
- Strong written and verbal communication skills across technical and non-technical audiences.
- Experience using AI-assisted development tools and evaluating their use in engineering workflows.
Nice To Haves
- Familiarity with web, iOS, and/or Android delivery environments.
- Experience in the healthcare industry.
- Experience using iterative delivery practices and metrics to improve predictability, quality, and team effectiveness.
- Experience managing multiple teams, pods, or parallel engineering workstreams.
Responsibilities
- Own team delivery, including prioritization, staffing, planning, risk management, execution, and quality; identify dependencies, remove blockers, and adjust plans as needed.
- Build and lead an engaged, high-performing team by setting clear expectations, connecting work to outcomes, recognizing contributions, providing timely feedback, and fostering an inclusive environment.
- Hire, coach, and develop engineers; support career growth, manage performance fairly and consistently, and make staffing and team-structure decisions.
- Partner with Product, UX, internal users, and engineering leaders to understand customer needs, influence roadmaps, align priorities, and manage cross-team dependencies.
- Collaborate with architects and senior or principal engineers on technical direction, design trade-offs, and implementation approaches.
- Define and track engineering excellence metrics, including delivery predictability, quality, and team health.
- Ensure engineering practices and product delivery meet applicable security, privacy, compliance, and accessibility requirements.
- Support adoption of AI-assisted development practices, including identifying practical improvements to planning, delivery, and team effectiveness.
- Serve as incident commander for the team; provide escalation support, represent customer needs, guide debugging and root-cause analysis, translate findings into architecture and process improvements, and participate in retrospectives.
- Balance delivery commitments with technical debt, system reliability, and long-term maintainability.
- Support onboarding and ramp-up for new team members.
- Represent the team in cross-functional planning, roadmap discussions, and dependency management.
- Establish operating norms, engineering practices, and documentation that improve communication, decision-making, and execution.
Benefits
- Health and financial benefits.
- Commuter support.
- Employee assistance programs.
- Tuition assistance.
- Employee resource groups.
- Collaborative workspaces; some offices welcome dogs.
- Workplace flexibility and digital collaboration tools to support work-life balance.
- Company events, including book clubs, external speakers, and hackathons.
- Learning opportunities, support from an engaged team, and an inclusive work environment.
- Annual discretionary bonus plan, variable compensation plan, and equity plans, depending on role eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
