Senior Manager, Solutions Engineering

Fin • Chicago, IL

5d • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to lead its Mid Market and Enterprise Solutions Engineering teams in North America. The role will help scale Fin’s AI-driven customer support platform among major brands and shape how the company engages with large, complex organizations. The leader will define go-to-market strategy, build a high-performing team, and deliver customer outcomes through credible technical guidance and innovation.

This is a strategic, hands-on player-coach position. The Senior Manager will lead a team focused on complex deals, vertical-specific solution architectures, and repeatable playbooks, while engaging directly in strategic opportunities as needed. The role works closely with Sales, Success, Product, Engineering, Marketing, R&D, and Services to drive customer transformation using Intercom’s AI-first platform.

Requirements

• At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or in a related individual contributor role.
• At least 3 years of experience leading technical pre-sales teams, with a proven record of hiring, mentoring, and managing high-performing teams.
• Ability to stay focused and thrive under pressure in ambiguous environments while helping customers solve challenging issues.
• Humble attitude, passion for helping others, and willingness to learn what is needed to support the team and customers.
• Track record of consistently delivering revenue numbers and producing accurate forecasts while maintaining a focus on team development and growth.
• Ability to travel internationally on average once a month.
• Ability to flex working hours to partner with teams in EMEA and APAC.
• Excellent communication and presentation skills.

Nice To Haves

• Experience selling AI, data, or highly technical products.
• Deep curiosity about AI and use of AI in day-to-day work.

Responsibilities

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
• Operate as a player-coach by engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demonstrations, product evaluation support, and sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.
• Champion a customer-obsessed culture throughout the pre-sales journey, from outbound engagement through implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable, scalable solution frameworks and industry-specific technical assets.
• Advocate internally for customer needs and insights to influence product roadmap and prioritization.
• Represent Intercom and the Solutions Engineering function in executive meetings and strategic events.
• Build strong relationships with C-level stakeholders and translate AI product capabilities into tangible business impact.

Benefits

• Eligible regular employees may receive a corporate bonus or sales incentive; the target incentive is included in OTE.
• Restricted Stock Units (RSUs) may be offered.
• Benefits and programs supporting health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed