Solutions Engineering Manager

Tulip Interfaces • Somerville, MA

2d • Hybrid

About The Position

Tulip is hiring a Solutions Engineering Manager for its hybrid work environment in Somerville, Massachusetts, with an expectation of being in the office at least three days per week. The manager will lead and grow a team of Solutions Engineers while remaining hands-on, spending roughly half of their time delivering customer projects and setting standards for app design, integration quality, and best practices. The role owns delivery quality and results across the team’s projects, including utilization, time to first value, customer satisfaction, and escalations.

The manager partners with Sales and the Head of Professional Services on customer discovery, scoping, effort estimates, and statements of work, balancing margin and feasibility. They plan capacity and staffing, support recruiting and onboarding, and pilot AI-enabled delivery on live customer projects before sharing reusable assets and lessons with the global Professional Services team. Travel is up to 25%.

Requirements

• 6–8+ years of experience in solutions engineering, implementation, or technical consulting with manufacturing or industrial customers.
• Deep expertise building composable apps and integrations on Tulip or a comparable no-code platform, including debugging complex solutions built by others.
• Experience leading customer discovery and scoping, estimating effort, and communicating project risk to plant and executive stakeholders.
• At least 1 year of people management experience, including coaching, performance conversations, and helping team members grow.
• Bachelor’s degree or equivalent working experience.

Nice To Haves

• Experience in regulated industries such as life sciences.
• Experience using AI tools to speed up solution delivery.

Responsibilities

• Lead and grow a team of Solutions Engineers through weekly 1:1s, clear quarterly goals, ongoing feedback, performance conversations, and individual growth plans.
• Spend roughly half of the time hands-on delivering customer projects and setting standards for app design, integration quality, and best practices.
• Own delivery quality and results for the team’s projects, including utilization, time to first value, and customer satisfaction, and step in on escalations.
• Partner with Sales and the Head of Professional Services on scoping, lead discovery, estimate effort, and prepare statements of work while protecting margin and feasibility.
• Plan team capacity and staffing, and help recruit, interview, and onboard new hires.
• Pilot AI-enabled delivery on live customer projects and share reusable assets and lessons with the global Professional Services team.
• Travel up to 25%.

Benefits

• Company equity.
• Competitive benefits package including health, dental, vision, short-term disability, long-term disability, life insurance, AD&D insurance, flexible spending account (FSA), commuter benefits, parental leave, and 401(k).
• Flexible work schedule and unlimited vacation policy.
• Learning & Development program.
• Virtual company events and happy hours.
• Fitness subsidies.
• Inclusive, dog-friendly office with diverse and inspiring colleagues.
• Direct impact on product and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager