Manager, Solutions Engineering

Checkout.com • San Francisco, CA

23h • Hybrid

About The Position

Checkout.com is seeking a Manager, Solutions Engineering to support strategic merchants through the sales, solutioning, integration, and go-live lifecycle. This is an individual-contributor role focused on the company’s top 500 accounts and opportunities. The position combines technical expertise, commercial judgment, and customer engagement to understand complex requirements and develop practical Checkout.com solutions. In the US, Solutions Engineers combine responsibilities often divided between Sales Engineering and Implementation Engineering, helping win opportunities while reducing friction during technical integration and go-live.

Requirements

• Experience in Solutions Engineering, Sales Engineering, Solutions Architecture, Implementation Engineering, Technical Account Management, or a similar customer-facing technical role.
• Experience supporting complex B2B technology, SaaS, fintech, payments, or e-commerce customers.
• Strong understanding of API-based integrations, including REST/JSON APIs, webhooks, logs, API responses, and tools such as Postman.
• Demonstrated experience with technical discovery, solution design, demonstrations, proofs of concept, workshops, RFPs, or RFIs.
• Ability to explain complex technical concepts clearly to developers, product teams, commercial stakeholders, and senior business leaders.
• Strong commercial judgment and ability to balance customer value, technical feasibility, delivery risk, and business priorities.
• Analytical, organized, customer-focused approach to diagnosing problems and driving them to resolution.
• Ability to operate effectively in a fast-paced, ambiguous, and highly collaborative environment.

Nice To Haves

• Payments or fintech experience, including payment authorization and settlement flows, payment methods, fraud and risk, 3DS, network tokenization, or payment performance.
• Experience with JavaScript, React, Java, .NET, Python, Node.js, Go, C#, or another relevant development ecosystem.
• Experience working with enterprise merchants and complex, multi-stakeholder implementations.
• Previous engineering, software development, product management, or solutions architecture experience.
• Familiarity with payments standards, regulations, or schemes.

Responsibilities

• Partner with Sales and Account Management on top 500 opportunities, shaping technical engagement plans and helping teams position appropriate Checkout.com solutions.
• Lead technical discovery, solution design, product demonstrations, proofs of concept, workshops, and presentations for merchant stakeholders.
• Translate business and technical requirements into scalable solutions using Checkout.com APIs, products, payment methods, and integration patterns.
• Advise customers and internal teams on payment flows, acceptance optimization, fraud prevention, tokenization, 3DS, alternative payment methods, and related payment topics.
• Support RFPs, RFIs, security reviews, architecture discussions, and technical evaluations throughout the sales cycle.
• Maintain technical ownership from early discovery through integration, testing, and go-live, partnering with Implementation Engineering, Product, Engineering, Merchant Care, and Account Management to remove blockers.
• Turn merchant and market feedback into improvements to product priorities, documentation, enablement, demos, and reusable technical assets.
• Build trusted relationships with technical and business stakeholders and communicate trade-offs, risks, and recommendations clearly.

Benefits

• Hybrid working model with flexibility and three days per week in the office.
• An environment offering real ownership, fewer blockers, meaningful challenges, and recognition for impact.
• Accessibility accommodations are available to support the application process and working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed