Senior Manager, Solutions Engineering

Fin • Chicago, IL

5d • $251,100 - $299,925 • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader for its Mid Market and Enterprise teams in North America. The role will help scale Intercom’s AI-driven customer support platform for major brands by shaping how the company engages with large, complex organizations, developing its go-to-market approach, building a strong team, and delivering customer outcomes.

This is a strategic, hands-on player-coach position. The Senior Manager will lead a Solutions Engineering team focused on complex deals, vertical-specific solution architectures, and repeatable playbooks. The role works closely with Sales, Success, Product, Engineering, Marketing, R&D, and Services to deliver customer transformation through Intercom’s AI-first platform, providing strategic leadership and participating directly in deals when needed.

The role is hybrid, with employees expected to work in the office at least three days per week. International travel is expected on average once a month, and working hours may need to flex to partner with EMEA and APAC teams.

Requirements

• At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or in a related individual-contributor role.
• At least 3 years of experience leading technical pre-sales teams, with a track record of hiring, mentoring, and managing high-performing teams.
• Track record of consistently delivering revenue numbers and producing accurate forecasts while maintaining a focus on team development and growth.
• Ability to travel internationally on average once a month.
• Ability to flex working hours to partner with teams in EMEA and APAC.
• Excellent communication and presentation skills.
• Comfort with ambiguity and the ability to stay focused and thrive under pressure while working with customers to solve challenging issues.
• A humble attitude, a willingness to help others, and readiness to learn what is needed to support the team and customers.

Nice To Haves

• Experience selling AI, data, or highly technical products, or deep curiosity about and day-to-day use of AI.

Responsibilities

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
• Operate as a player-coach, engaging in strategic deals while developing team capabilities.
• Provide technical guidance, architecture, demonstrations, product evaluation support, and sales expertise in complex, six-figure sales cycles.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.
• Champion a customer-obsessed culture throughout the pre-sales journey, from outbound engagement through implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable, scalable solution frameworks and industry-specific technical assets.
• Advocate internally for customer needs and insights to influence product roadmap and prioritization.
• Represent Intercom and the Solutions Engineering function in executive meetings and strategic events.
• Build strong relationships with C-level stakeholders and translate AI product capabilities into tangible business impact.

Benefits

• Eligible regular employees may receive a corporate bonus or sales incentive; the sales incentive target is included in OTE.
• Stock in the form of Restricted Stock Units (RSUs) may be available.
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed