Senior Manager, Solutions Engineering

Fin • San Francisco, CA

5d • $279,000 - $333,250 • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to lead its North American Mid Market and Enterprise Solutions Engineering teams. This leader will help scale Intercom’s AI-driven support platform for major brands by shaping engagement with complex organizations, defining go-to-market strategy, building a high-performing team, and delivering customer outcomes.

The role combines strategic leadership with hands-on deal work. The leader will coach and develop the team while actively engaging in strategic opportunities as a player-coach. They will partner across Sales, Success, Product, Engineering, Marketing, R&D, and Services to guide customers through transformation using Intercom’s AI-first platform, build vertical-specific solutions and reusable playbooks, and represent the company with senior customer stakeholders.

The position follows Fin’s hybrid working policy, with employees expected to work in the office at least three days per week. The role requires international travel averaging once a month and flexibility to work with teams in EMEA and APAC. The stated OTE range for candidates in the San Francisco Bay Area or NYC is $279,000–$333,250. Actual base pay depends on factors including education, skills, experience, and location. Regular employees may also be eligible for a corporate bonus or sales incentive, including the target included in OTE, and Restricted Stock Units. Benefits and programs vary by location.

Requirements

• At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or in a related individual-contributor role.
• At least 3 years of experience leading technical pre-sales teams.
• Proven track record of hiring, mentoring, and managing high-performing teams.
• Ability to stay focused and thrive under pressure in ambiguous environments while working with customers to solve challenging issues.
• Humble attitude, passion for helping others, and willingness to learn what is needed to support the team and customers.
• Track record of consistently delivering revenue numbers and producing accurate forecasts while maintaining a focus on team development and growth.
• Ability to travel internationally on average once a month.
• Ability to flex working hours to partner with teams in EMEA and APAC.
• Excellent communication and presentation skills.

Nice To Haves

• Experience selling AI, data, or highly technical products.
• Deep curiosity about AI and use of AI in day-to-day work, if lacking direct experience selling AI, data, or highly technical products.

Responsibilities

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
• Operate as a player-coach by engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demonstrations, product evaluation support, and sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey, from outbound activity through implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable, scalable solution frameworks and industry-specific technical assets.
• Advocate internally for customer needs and insights to influence product roadmap and prioritization.
• Represent Intercom and the Solutions Engineering function in executive meetings and strategic events.
• Build relationships with C-level stakeholders and translate AI product capabilities into tangible business impact.
• Hire, mentor, and manage a high-performing team.
• Deliver revenue results and accurate forecasts while supporting team development and growth.

Benefits

• Eligible regular employees may receive a corporate bonus or sales incentive; the sales incentive target is included in OTE.
• Eligible regular employees may receive Restricted Stock Units (RSUs).
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed