Engineering Analyst I - Citrix and Epic Client Systems
About The Position
The Engineering Analyst I - Citrix & Epic Client Systems provides hands-on administration and support for Eskenazi Health's enterprise Citrix Virtual Apps and Desktops (CVAD) environment and Epic client infrastructure. This role is responsible for maintaining highly available, secure, and high-performing application delivery systems, troubleshooting complex technical issues, and supporting critical healthcare technologies through strong expertise in Windows Server, Active Directory, virtualization, and enterprise application delivery. Ideal candidates bring experience supporting Citrix in production environments and a commitment to delivering reliable technology solutions that directly support patient care.
Requirements
- Bachelor's degree in Computer Science or related field, or a minimum of five years of varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements
- Relevant certifications/training, experience for areas of technical responsibility (e.g. A+/Net+, MCSE/MCSA, CCNA/CCDP/CCIE, CNE, PMI/PMP, CCSA, etc.)
Nice To Haves
- Experience supporting Citrix in production environments
Responsibilities
- Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values
- Serves as a technical resource, and ensures proper operations with regard to network architecture, planning, implementation, maintenance and problem resolution for all data resources within Eskenazi Health; defines, maintains and applies best practices for data resources
- Performs systems and/or network designs as requested or required
- Participates in planning, implementation, maintenance, monitoring and troubleshooting of all data resources
- Prepares and delivers written and oral training presentations to personnel at all organizational levels as required to explain functionality of data resources
- Examines and monitors all data resources to determine whether the business needs of the institution are being met, and plans or recommends system changes/expansion based on this information; prepares reports on utilization and performance of all systems, networks and data resources
- Develops systems, networks or data resource upgrade pathways
- Creates and maintains all system, network or data resource documentation; responsible for day-to-day operational activities of all systems, networks and data resources
- Serves as primary technical resource and contact for security and access standards for requisite assigned engineering areas
- Maintains daily logs concerning any variations of systems, networks and data resources
- Communicates with other Information Services staff and management regarding all technical aspects of data resources
- Works with peer organizations as technical expert on interoperation of all applicable data resources
- Works with technical vendor resources to achieve assigned goals regarding all engineering aspects of data resources
- Participates as member of Tier III in 7x24 after hours on call rotation
- Ensures planning, timely execution and proper resourcing of all project level work as assigned, including acting in a project manager capacity for small to medium technical projects
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
