Engineer, Service

Progress Rail • Kansas City, KS

1d

About The Position

The Service Engineer oversees troubleshooting and repair of locomotive mechanical and electrical systems, working directly with customers and their employees. The role requires creativity, initiative, and independent judgment in addressing product service difficulties and supporting reliable locomotive performance.

The position represents Progress Rail Locomotive Inc. in service matters, advises customers on facilities, tooling, maintenance practices, and product operation, and helps investigate and resolve product difficulties, warranty issues, and reliability concerns. The engineer monitors equipment performance, maintains and analyzes work records, prepares reports and shop instructions, and ensures required governmental inspections are documented. The role also supports training and development of employees and coordinates special tool and material requirements.

This is a safety-sensitive position in a multi-shift, seven-day-a-week operation. Work takes place in and around active tracks, rail cars, locomotives, and moving equipment, across varied surfaces and heights, in confined spaces and in uncontrolled weather and temperature conditions. Employees must follow safety protocols and use required personal protective equipment. Relocation benefits are available.

Requirements

• Associate degree or equivalent experience.
• Medium-level oral and written communication skills.
• Medium-level interpersonal skills to work effectively with customers and the workforce.
• Medium-level analytical ability to address complex problems.
• Medium-level mechanical and electrical aptitude.
• Knowledge of fundamental inspection and reliability procedures and processes.
• Ability to read engineering drawings.
• Knowledge of shop practices and basic machinery.
• Willingness to relocate.
• Ability to work as part of a multi-shift, seven-day-a-week operation.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Ability to follow written and verbal instructions, hear audible alarms, and identify colors.
• Comfort working alone in a noisy, dusty environment while using personal protective equipment.
• Ability to comply with safety protocols, health and medical screenings, and required PPE use.

Nice To Haves

• Bachelor of Science degree in Mechanical Engineering or Electrical Engineering.

Responsibilities

• Represent Progress Rail Locomotive Inc. regarding product service difficulties, causes, and corrections.
• Advise customers on facilities, tooling, maintenance practices, and product operation to maximize reliability and performance.
• Assist customers in investigating and correcting product difficulties.
• Monitor equipment performance and provide sales and service management with regular reports and recommendations for technical problem solutions.
• Maintain safe practices and good housekeeping.
• Train and develop new hourly and salaried employees.
• Maintain records of work and modifications performed, analyze data, and report results.
• Ensure governmental agency inspection requirements and procedures are accounted for and documented.
• Maintain frequent and effective contact with customers and others, and promote good group relations.
• Research and coordinate special tool and material requirements.
• Assist with investigating and documenting product warranty issues.
• Update daily shop reports as required.
• Assist in identifying, investigating, and resolving product reliability and performance issues.
• Prepare task procedures and instructions to communicate requirements to shop employees.
• Identify and report warranty and charge-back items.
• Perform responsibilities in accordance with Caterpillar's Code of Conduct, Our Values in Action.

Benefits

• Competitive salary.
• 401(k) plan with up to 6% company match, immediate vesting, and no waiting period.
• Medical, dental, vision, life, and disability insurance.
• Supplemental accident, critical care, and hospital insurance.
• High-deductible health plan and health savings account with seed money.
• Flexible spending accounts.
• Paid vacation.
• Paid holidays.
• Paid time off.
• Employee assistance plan.
• Education assistance program.
• Employee recognition programs.
• Site-specific production and incentive plans.
• Site-specific step and skill-level wage adjustment plans.
• Site-specific relocation and sign-on bonus programs.
• Relocation benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree