Engineer, Service

Progress Rail•Kansas City, KS

About The Position

The Service Engineer oversees troubleshooting and repair of locomotive mechanical and electrical systems and works directly with customers and their employees. The role calls for creativity, perception, initiative, and substantial independence. The engineer represents Progress Rail Locomotive Inc. in addressing product service difficulties, provides technical guidance to customers, monitors equipment performance, and supports investigations into product reliability, performance, and warranty issues. The position also involves maintaining work and modification records, documenting inspections, preparing shop procedures, coordinating special tools and materials, and training employees. Work is performed in a multi-shift, seven-day-a-week operation and may involve active rail equipment, varied heights and surfaces, confined spaces, and non-temperature-controlled conditions.

Requirements

Associate degree or equivalent experience.
Medium-level oral and written communication skills.
Medium-level interpersonal skills to work effectively with customers and the workforce.
Medium-level analytical ability to address complex problems.
Medium-level mechanical and electrical aptitude.
Knowledge of fundamental inspection and reliability procedures and processes.
Ability to read engineering drawings.
Knowledge of shop practices and basic machinery.
Willingness to relocate.
Ability to work as part of a multi-shift, seven-day-a-week operation.
Ability to lift, carry, push, or pull up to 50 pounds.
Ability to follow written and verbal instructions, hear audible alarms, and identify colors.
Comfort working alone in a noisy, dusty environment while wearing personal protective equipment.
Ability to comply with safety protocols, health and medical screenings, and required PPE use.

Nice To Haves

Bachelor of Science degree in Mechanical Engineering or Electrical Engineering.

Responsibilities

Represent Progress Rail Locomotive Inc. regarding product service difficulties, causes, and corrections.
Advise customers on appropriate facilities, tooling, maintenance practices, and product operation to maximize reliability and performance.
Assist customers in investigating and correcting product difficulties.
Monitor equipment performance and provide sales and service management with regular reports and recommendations for technical problem solutions.
Maintain safe practices and good housekeeping.
Train and develop new hourly and salaried employees.
Maintain records of work and modifications performed, analyze data, and report results.
Ensure governmental agency inspection requirements and procedures are accounted for and documented.
Maintain effective contact with customers and others and promote good group relations.
Research and coordinate special tool and material requirements.
Assist with investigating and documenting product warranty issues.
Update daily shop reports as required.
Assist in identifying, investigating, and resolving product reliability and performance issues.
Prepare task procedures and instructions to communicate requirements to the shop workforce.
Identify and report warranty and charge-back items.
Perform responsibilities in accordance with Our Values in Action, Caterpillar's Code of Conduct.

Benefits

Competitive salary.
401(k) plan with up to 6% company match, immediate vesting, and no waiting period.
Medical, dental, vision, life, and disability insurance.
Supplemental accident, critical care, and hospital insurance.
High-deductible health plan and health savings account with seed money.
Flexible spending accounts.
Paid vacation.
Paid holidays.
Paid time off.
Employee assistance plan.
Education assistance program.
Employee recognition programs.
Site-specific production and incentive plans.
Site-specific step and skill-level wage adjustment plans.
Site-specific relocation and sign-on bonus programs.
Relocation benefits.