Service Engineer

IBA (Ion Beam Applications)•Boca Raton, FL

9d•$68,000 - $92,000

About The Position

The Service Engineer installs, operates, and maintains IBA’s Proton Therapy System (PTS), supporting clinical operations and global system performance. The role includes troubleshooting issues; performing routine, preventive, and corrective maintenance; supporting hardware and software testing; and contributing to system upgrades and inspections. The engineer operates and optimizes the system across deployment phases, including QA, EHS, development, testing, validation, and clinical operations. The Service Engineer serves as the primary technical point of contact at the customer site, providing responsive technical guidance and building trusted relationships with clinical staff. The role collaborates with Engineering and R&D to improve equipment reliability, serviceability, usability, and clinical performance; communicates system status and recovery plans; trains customers; and mentors colleagues and field partners. The incumbent must successfully pass Oral Board examinations within the first 12 months of employment to remain eligible for the role.

Requirements

Bachelor’s degree in Engineering.
Relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operation of large systems.
Ability to work autonomously on well-defined tasks.
Passion for improving patient outcomes through technical service and customer support.
Customer-focused, proactive, solution-oriented approach to building long-term relationships.
Exceptional communication skills, including the ability to explain complex technical issues clearly to clinical users.
Professionalism, responsiveness, and sound technical judgment.

Responsibilities

Document system symptoms, troubleshooting activities, root cause findings, and corrective actions.
Serve as a dependable technical advisor to clinical staff, providing clear communication and responsive support throughout the treatment day.
Share knowledge with the local service team, support teammates during critical situations, and contribute to a collaborative work environment.
Represent the company professionally as the primary technical point of contact for the customer site.
Operate, maintain, and optimize the Proton Therapy System across QA, EHS, development, testing, validation, and clinical operations.
Troubleshoot complex electrical, mechanical, software, and integrated system issues.
Partner with Engineering and R&D to identify improvements to equipment reliability, serviceability, usability, and clinical performance.
Perform preventive and corrective maintenance, system upgrades, and scheduled inspections.
Communicate system status, risks, and recovery plans to customers, leadership, and internal support teams.
Support hardware and software testing while minimizing disruption to clinical operations.
Participate in unit, integration, validation, and acceptance testing.
Mentor new team members, subcontractors, and field engineers.
Train customers in safe, effective, and efficient Proton Therapy System operation.
Pass Oral Board examinations within the first 12 months of employment to remain eligible for the role.

Benefits

Approximate salary range: $68,000–$92,000.
Profit sharing, time-based compensation, “above & beyond” award, and referral rewards.
Employer-paid life and AD&D insurance at 1x annual salary.
Short- and long-term disability coverage (80% / 60% of pay).
Medical, dental, and vision premium subsidies.
Health Savings Account / Health Reimbursement Account contributions.
Wellness incentives up to $500 per year.
401(k) match up to 4%.
10 weeks of fully paid parental leave.
Paid time off: 7 personal days and 10 PTO days in the first year.
Tuition reimbursement and development support.
Emergency travel and employee assistance.
Optional voluntary life insurance, prepaid legal services, and flexible spending accounts.