Service Engineer

Mitsubishi Electric US • Los Angeles, CA

1d

About The Position

MEUS-IAD is seeking a Service Engineer in the Los Angeles, California area to service an assigned territory. Under moderate supervision, the engineer provides technical service and customer support onsite and remotely, drawing on knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics. The role includes installing components and solutions, supporting in-house diagnostic systems, and promoting value-added services and spare parts that help customers meet machine uptime goals. The position involves 60–80% travel, primarily within the assigned region, with flexibility to travel on limited notice.

Requirements

• Bachelor’s degree in Electrical Engineering or equivalent related experience.
• Some experience in field service for industrial automation.
• Valid driver’s license with an acceptable driving record.
• Knowledge of electrical and mechanical tools used for machine repair.
• Strong mechanical aptitude.
• Hands-on knowledge of voltmeters, oscilloscopes, and other test and measuring equipment.
• Ability to read and understand technical documentation, including schematics, logic, and procedures.
• Strong verbal and written communication skills and ability to build and maintain effective relationships with customers and colleagues.
• Strong organizational skills for arranging travel plans and managing a service call schedule.
• Flexibility to travel on limited notice to meet customer expectations.

Nice To Haves

• Experience with Computerized Numeric Control (CNC) products is strongly preferred.
• Experience with robots and how they operate.
• Experience with motion controllers and programmable logic controllers (PLCs).
• Additional field service experience.

Responsibilities

• Provide technical service and support to customers onsite and remotely, using knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
• Install company components and solutions, including programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
• Support in-house diagnostic systems, including simulators, programming systems, and tools.
• Present and sell value-added services such as CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and training.
• Promote sales of spare parts that support customer machine uptime.
• Enter technical claims, service activity, follow-ups, and other customer-related inquiries into the database while maintaining data integrity.
• Coordinate with Senior Engineers and follow their instructions and support advice.
• Perform other duties as assigned.

Benefits

• Medical benefits
• 401(k) eligibility
• Paid time off benefits, including vacation and sick time
• Parental leave
• Potential commissions based on individual performance and/or sales metrics, incentive compensation, and discretionary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level