Engineer, Service

Progress Rail•Fort Worth, TX

21h

About The Position

Serve as a primary remote technical support resource for the BNSF Railway locomotive fleet from the Fort Worth headquarters, assisting with troubleshooting, diagnostics, and recovery. Work with customer mechanical teams, locomotive desk personnel, field operations, and Progress Rail teams to address reliability and performance issues and coordinate corrective work. Monitor fleet health, analyze locomotive data, document procedures and repair recommendations, support recovery efforts, and communicate reliability updates to customers. The role also contributes to investigations, reporting, warranty and product reliability work, and continuous improvement initiatives. The position supports a multi-shift, seven-day-a-week operation and may require travel for field investigations and operational needs. Work can also involve active rail and locomotive environments, varied surfaces and heights, confined spaces, all-weather conditions, noise, and dust.

Requirements

Associate degree or equivalent experience.
Strong mechanical and electrical troubleshooting aptitude.
Ability to interpret engineering drawings, electrical schematics, and locomotive fault data.
Proficiency with Microsoft Office applications, including Excel, Power BI, and database reporting tools.
Strong analytical and problem-solving skills and ability to manage complex technical issues in a fast-paced operational environment.
Effective verbal and written communication skills for interacting professionally with customers, field personnel, and leadership teams.
Ability to work collaboratively across engineering, reliability, field service, and customer operations.
Willingness to travel as required to support field investigations and operational needs.
Ability to work as part of a multi-shift, seven-day-a-week operation.
Ability to lift, carry, push, or pull up to 50 pounds.
Ability to perform frequent walking, sustained bending, crouching, stopping, kneeling, squatting, overhead reaching, and ladder climbing.
Ability to follow written and verbal instructions, hear audible alarms, and identify colors.
Comfort working alone in environments involving noise, dust, and personal protective equipment.
Must follow safety protocols and health/medical screenings and use required PPE while working in and around active tracks, rail cars, locomotives, and other moving equipment.

Nice To Haves

Bachelor of Science in Mechanical Engineering or Electrical Engineering.
Experience with EMD locomotive systems and locomotive troubleshooting.
Experience using locomotive monitoring and diagnostic systems such as LTS, Uptime, IntelliTrain, or similar platforms.
Knowledge of locomotive shop practices, maintenance processes, and railroad operations.
SAP knowledge.

Responsibilities

Work directly with BNSF mechanical teams, locomotive desk personnel, and field operations to identify and resolve locomotive reliability and performance issues in real time.
Coordinate with Progress Rail field service technicians, shop managers, reliability teams, and engineering groups to develop and attach corrective work scopes for locomotives requiring maintenance or troubleshooting support.
Provide remote troubleshooting assistance for mechanical and electrical locomotive systems using onboard data, fault history, event logs, and fleet monitoring systems.
Monitor locomotive fleet health and proactively identify trends, repeat failures, and emerging reliability concerns.
Create, document, and communicate troubleshooting procedures and repair recommendations based on field observations, historical failures, and fleet data analysis.
Support locomotive recovery in territories with limited or unavailable field technical resources by coordinating repair direction and work-scope execution remotely.
Participate in daily customer conference calls and operational review meetings to provide troubleshooting updates, fleet performance feedback, and reliability status.
Generate reports and metrics related to locomotive reliability, road failures, connectivity, repeat failures, and fleet performance using Power BI, Microsoft Excel, LTS, Uptime, IntelliTrain, and customer systems.
Assist in investigating and documenting warranty, product reliability, and performance-related issues.
Collaborate with engineering, reliability, supply chain, and maintenance teams to drive corrective actions and continuous improvement.
Maintain customer relationships through professional communication, technical support, and responsive issue resolution.

Benefits

Competitive salary.
401(k) plan with up to 6% company match, immediate vesting, and no waiting period.
Medical, dental, vision, life, and disability insurance.
Supplemental accident, critical care, and hospital insurance.
HDHP and HSA with seed money.
Flexible Spending Accounts.
Paid vacation.
Paid holidays.
Paid time off (PTO).
Employee Assistance Plan.
Education Assistance Program.
Employee Recognition Programs.
Site-specific production and incentive plans.
Site-specific step and skill level wage adjustment plans.
Site-specific relocation and sign-on bonus programs.