Service Engineer

Quest Diagnostics•San Antonio, TX

12d•Onsite

About The Position

The Service Engineer I is an experienced professional who maintains complex laboratory instrumentation, including liquid chromatography systems, mass spectrometers, automated robotic systems, laboratory analyzers, and ancillary equipment. The role focuses on advanced troubleshooting and efficiently resolving issues using personal expertise, on-the-job and vendor training, and technical manuals. Most repairs are expected to be handled without supplier escalation unless contractually restricted. The position is based in San Antonio, Texas, and works Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends that fluctuate based on business needs. It requires approximately 25% travel to cover the Austin lab as needed. The work is team-oriented, and staff are expected to respond to work orders. The role may involve working in laboratory departments across campus, including biohazard environments, while following applicable safety procedures.

Requirements

A master's degree; or a bachelor's degree and one year of experience as an Associate Service Engineer (grade 46) or Service Tech III (grade 33 or higher); or an associate degree or equivalent BME certification and three years of experience as an Associate FSE (grade 46); or two years of equivalent experience.
Hands-on experience with diagnostic tools such as multimeters, oscilloscopes, and ESA devices.
Ability to identify repair options, including assembly swaps versus component-failure isolation, in support of an aggressive production schedule.
Troubleshooting skills across multiple analytical instrument platforms.
Ability to assist with computer and network systems that integrate instrumentation using different communication protocols, firmware, and drivers.
Excellent problem-solving, analytical, and project management skills.
Strong communication skills and ability to assist with technical discussions between teams.
Ability to distinguish color-coded wires and interpret visual readouts.
Ability to work in a biohazard environment and comply with safety policies and procedures.
Ability to sit or stand for extended periods, walk distances within a large facility, and bend, twist, and stoop around laboratory instruments.
Ability to lift and carry objects; objects over 50 pounds must not be lifted or carried without assistance.
Ability to work in a fast-paced, multitasking environment while maintaining departmental production and quality standards.

Nice To Haves

Two to four years of experience servicing clinical laboratory instrumentation or similar equipment.
Knowledge of lean manufacturing, Six Sigma, or continuous improvement methodologies.
Strong computer skills, including Windows-based word processing and use of Word, Excel, and PowerPoint.

Responsibilities

Serve as an in-house resource for complex repairs, at a level equivalent to a supplier Field Service Engineer Level 1.
Troubleshoot complex equipment issues and apply foundational knowledge of instruments, applications, and methodologies.
Perform calibration, complex repairs, replacement of major assemblies, and preventive maintenance on bio-analytical instrumentation, automated liquid handling systems, and other instrumentation and ancillary equipment.
Perform advanced troubleshooting and post-service performance testing of sophisticated bio-analytical instrumentation with minimal support.
Identify instrumentation failures, independently handle escalated concerns, and occasionally escalate issues to senior staff or the supplier.
Assist with root cause analysis for complex issues.
Respond to work orders and balance time among projects, continuous improvement efforts, preventive maintenance, and repairs with minimal supervision.
Maintain an adequate parts inventory for instrument maintenance and repair.
Follow instrument manuals and standard operating procedures and provide guidance to junior staff.
May assist with developing standard operating procedures and program-level initiatives.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.