Engineer Manager, Commerce Solutions

Nexcess

20h • Remote

About The Position

Commerce Solutions builds and operates the application layer of Managed Applications, Sites & Stores products: the WordPress, WooCommerce, Magento and other application stacks our customers actually run their businesses on, the automation that keeps those applications current and safe to upgrade, and the tooling and images the platform uses to create and manage them. The Role: You will run and own one engineering team end-to-end: its architecture design, its delivery, and its roadmap. This is a hands-on engineering role, and you are the one person who answers for what the team lands. The work in flight is the visible part. The job is the machine around it: how work is scoped and cut each month, what stands between a change and production, how much of it is AI-assisted, and how much of the team's week goes to things that are not engineering.

Requirements

• 7+ years in software engineering, including at least one year leading engineers formally or informally.
• Hands-on technical fluency in: PHP, Vue, and React; WordPress; GitHub Automation; and unit and integration testing.
• Currently hands-on. You have shipped code recently; you can read a diff and review a pull request of AI-generated code and catch what is wrong with it, and you expect to keep doing both.
• Real, hands-on AI-assisted engineering, with impact you can quantify. Not a pilot and not a vendor rollout: a team genuinely working this way rather than nominally licensed, and a clear view of where it fails and what to verify.
• Evidence you have made a team measurably faster. You know your DORA numbers or an equivalent, what the bottleneck was, and what you changed to move it.
• Delivered and modernized software to committed dates, including collaborative scoping and data-driven forecasting with evidence to set and meet business timelines and commitments; operated a production on-call rotation; owned hiring end to end and held a bar; led engineers across time zones.
• Experience in managed hosting, cloud, or another high-availability service business.

Responsibilities

• Own architecture design, delivery and roadmap for your team. Build the partnership with Product that makes the roadmap real: shape it together, commit to it, and then deliver it.
• Own the engineering outcomes for Commerce Solutions' product space — the WordPress, WooCommerce, Magento and other application stacks customers run their businesses on, plus the automation, tooling, and images that keep those applications current and safe to upgrade — building deep understanding of its customers, architecture, dependencies, integrations, and operational risks. Ensure the team is accountable not just for delivering work, but for the long-term health and evolution of the products it owns.
• Stay in the work. Write the specs, review pull requests yourself, and ship real changes. Your call on a design or an estimate has to be current, not remembered.
• Run the AI harness yourself, and make your team run it. Agentic tooling every day, specification-first working, automated review in the pull-request path, and reusable skills you build and share rather than leave on your own laptop. You cannot drive adoption you do not practice.
• Scope and cut the work. Turn roadmap items into scoped, estimated work with the unknowns named, run it on a monthly cycle with an explicit cut line, and report status honestly, including bad news, before it is asked for.
• Clear cross-team engineering dependencies before they block you. Find what your team will need from another team, agree it directly with that manager, and land it ahead of the work rather than escalating once it is late. Kill the ones that keep coming back.
• Hold the engineering bar that gets your team to DORA High and beyond. Know your four numbers and remove what actually slows a change down: review latency, build time, environments, handoffs, approval loops. Tests with every change, coverage gating on changed code, and evidence on the pull request rather than an assurance that it works. Release go/no-go is yours, made on evidence.
• Grow your engineers. One-to-ones actually held, a current growth plan for each, and direct feedback given early, including the feedback nobody wants. Own hiring end to end and hold the bar.
• Own what you run, not only what you ship. A fair rotation, incidents written up with actions closed on dates, toil removed rather than absorbed, and no bus factor of one left standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed