Engagement Manager II

TEKsystems•Hanover, MD

1d•$105,000 - $150,000•Onsite

About The Position

The Engagement Manager II (EM II) is a delivery leadership position within TEKsystems Global Services (TGS), responsible for managing one or more client engagements or engagement teams. The role manages the customer experience through regular check-ins and timely progress updates, ensures high-quality service delivery and client satisfaction aligned with client success criteria, and quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. Success is measured by customer satisfaction, customer retention and expansion, achievement of financial targets, and billable utilization across the engagement portfolio. The position oversees engagements with varying delivery models, ensuring objectives are met on schedule and within budget and that internal compliance requirements are fulfilled. It builds client relationships, coordinates communication with stakeholders, manages engagement finances and resources, addresses risks, reports performance, leads and develops teams, and contributes to business growth by identifying expansion opportunities and new delivery solutions. The role requires strong project management skills, proficiency in relevant technical practices, and a track record of successful client engagements. The posting describes the position as permanent and full-time, based in Hanover, Maryland. It states that the role requires onsite work in Baltimore 2–3 days per week, while also identifying the workplace type as fully onsite in Hanover, Maryland.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in project management.
Excellent oral and written communication skills in English.
Analysis and problem-solving skills.
Time-management and organizational skills.
People- and client-management skills, including experience leading, upskilling, and coaching teams.
Experience with project management fundamentals or serving as an acting Scrum Master.
Exposure to professional services agreements, including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Experience in the IT Professional Services industry.
Knowledge of CRM systems and customer engagement strategies.
Project management certification such as PMP or PRINCE2.
Experience with Agile methodologies, including Scrum, Kanban, SAFe, or XP.

Responsibilities

Oversee engagements with varying delivery models, ensuring objectives are achieved on schedule and within budget and internal compliance requirements are fulfilled.
Build rapport with client stakeholders, maintain relationships, understand their long-term goals, and align services accordingly.
Regularly inform internal and external stakeholders about engagement progress, challenges, and results.
Manage engagement budgets, forecasts, and profitability.
Allocate and optimize resources across engagements to support team performance and engagement outcomes.
Identify potential risks early and implement mitigation strategies.
Prepare detailed performance reports and present them to senior management and clients.
Lead larger engagement teams, mentor resources, and foster a collaborative team environment.
Promote client satisfaction and retention by delivering high-quality services and promptly addressing issues.
Identify opportunities and collaborate with client partners and technical practice leadership to expand existing projects and develop new delivery solutions.
Conduct regular team meetings, encourage input, and proactively address process, communication, and expertise gaps.
Quantify business benefits of engagement outcomes throughout the engagement lifecycle.

Benefits

Medical, dental, and vision coverage.
Critical illness, accident, and hospital coverage.
401(k) retirement plan with pre-tax and Roth post-tax contributions.
Life insurance, including voluntary life and AD&D coverage for employees and dependents.
Short- and long-term disability coverage.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off and leave, including PTO, vacation, or sick leave.
Additional earnings may be available through incentive programs such as annual bonuses and profit sharing.