Engagement Manager II

TEKsystems•Memphis, TN

3d•$105,000 - $150,000•Onsite

About The Position

The Engagement Manager II (EM II) is a delivery leadership position within TEKsystems Global Services (TGS), responsible for managing one or more engagements or engagement teams at a time. The role manages customer experience through regular check-ins and timely updates, ensures high-quality service delivery and client satisfaction aligned with client success criteria, and quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. Success is measured by customer satisfaction, customer retention and expansion, achievement of financial targets, and billable utilization across the role’s portfolio. The position may require travel several times per year and is fully onsite in Memphis, Tennessee. The EM II oversees engagements across varying delivery models, ensuring objectives are met on schedule and within budget while fulfilling internal compliance requirements. The role manages client relationships, stakeholders, engagement finances, resources, and risks; reports performance to senior management and clients; leads and develops larger teams; and supports client retention and organic growth in collaboration with sales partners. The role requires availability to support a 24x7 operating model, including early mornings, evenings, and after-hours escalations as needed. It is a permanent position with an annual pay range of $105,000 to $150,000. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Additional earnings may be available through incentive programs such as annual bonuses and profit sharing.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in project management.
At least 3 years of experience leading technical, field services, logistics, data center, construction, deployment, or operations teams.
Availability to support a 24x7 operating model, including early mornings, evenings, and after-hours escalations as needed.
Excellent oral and written communication skills in English.
Analysis and problem-solving skills.
Time-management and organizational skills.
People-management skills.
Experience with project-management fundamentals or serving as an acting Scrum Master.
Exposure to professional services agreements, including the change-management process.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Experience in the IT Professional Services industry.
Knowledge of CRM systems and customer engagement strategies.
Project management certification such as PMP or PRINCE2.
OSHA, EHS, ITIL, Server+, or comparable operational certification.
Experience with Agile methodologies such as Scrum, Kanban, SAFe, or XP.
Exposure to IT Managed Services, project management classes, and other IT certifications.

Responsibilities

Manage one or more client engagements or engagement teams at a time.
Oversee engagements across varying delivery models, ensuring objectives are achieved on schedule and within budget and internal compliance requirements are fulfilled.
Provide strategic value to clients and engagements.
Build rapport and maintain relationships with client stakeholders, understand their long-term goals, and align services accordingly.
Communicate engagement progress, challenges, and results to internal and external stakeholders.
Manage engagement budgets, forecasts, and profitability.
Allocate and optimize resources across engagements to support team performance and engagement outcomes.
Identify potential risks and implement mitigation strategies to maintain engagement stability.
Prepare detailed performance reports and present them to senior management and clients.
Lead larger engagement teams, mentor resources, and foster a collaborative team environment.
Promote client satisfaction and retention by delivering high-quality services and addressing issues promptly.
Identify business development opportunities and collaborate with sales partners on upselling and cross-selling.
Conduct regular team meetings and encourage input from others.
Support a 24x7 operating model, including early mornings, evenings, and after-hours escalations as needed.

Benefits

Medical, dental, and vision coverage.
Critical illness, accident, and hospital coverage.
401(k) retirement plan with pre-tax and Roth post-tax contributions.
Life insurance, including voluntary life and AD&D for employees and dependents.
Short- and long-term disability coverage.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off and leave, including PTO, vacation, or sick leave.
Potential additional earnings through incentive programs such as annual bonuses and profit sharing.