Engagement Manager II/Data

TEKsystems•Austin, TX

7d•$105,000 - $150,000•Remote

About The Position

The Engagement Manager II is a delivery leadership role that manages one or more projects, project teams, or programs. The role owns customer expectations, ensures delivery assurance for application services deliverables, drives client outcomes, and quantifies the business benefits of project outcomes throughout the engagement. The position handles engagements of all service types, including complex deliverable-based, fully outsourced, large-scale engagements, and programs, and calls for demonstrated experience in a technical practice area. The Engagement Manager builds customer relationships, aligns project delivery with customer needs and business value, and establishes communication and health-check practices to monitor project and solution outcomes. The role collaborates with account, practice, solutions, and sales teams on strategy, planning, governance, costs, risks, and growth opportunities. It provides hands-on leadership and end-to-end ownership for data-related platforms and products, while managing project teams, developing employees, and fostering an inclusive, high-performing workplace. This is a permanent, fully remote position based in Austin, Texas. The listed pay range is $105,000–$150,000 per year. Individual compensation depends on qualifications, skills, experience, job knowledge, location, internal equity, and other job-related factors. Additional earnings may be available through incentive programs such as annual bonuses or profit sharing.

Requirements

Bachelor’s or master’s degree in Computer Science; other majors are acceptable with requisite experience.
13 or more years of experience in information technology and professional services at a consulting services technology provider.
At least 10 years of project management experience, including at least 4 years as a technical project manager.
At least 4 years of development experience; the posting describes a background progressing from developer to lead and then technical project manager.
Proven experience planning, executing, and overseeing data-related projects.
Expertise in project management methodologies, including Agile and waterfall, and project management tools such as Jira.
Strong understanding of development principles, including data, lifecycle, quality, governance, security, and ethics.
Experience in enterprise architecture and solution design.
Hands-on leadership and end-to-end ownership of delivering platforms and products using modern technology stacks, including cloud and DevOps.
Excellent oral and written communication, analytical, problem-solving, time-management, and organizational skills.
Demonstrated experience communicating and presenting to senior executives and directors.
Superior people and personnel management skills.
Ability to articulate project lifecycle activities, deliverables, KPIs, and the value delivered to customers.
Practical customer management skills and ability to deliver services professionally and on time.
Situational awareness and a customer-first mindset, including proactively escalating and addressing risks and barriers.
Active commitment to personal and professional development, including identifying growth areas and pursuing a development plan.
Excellent experience with MS Office, including Excel, Word, and PowerPoint.

Nice To Haves

Certification in AWS, Azure, or Google Cloud.
Knowledge of data technologies such as data warehousing or cloud technologies.
PMP or another project management certification, such as Scrum certification.

Responsibilities

Manage one or more projects, project teams, or programs, including complex, fully outsourced, or large-scale engagements.
Own customer expectations and ensure delivery assurance for application services deliverables and overall client outcomes.
Quantify and communicate the business benefits of project outcomes throughout each engagement.
Establish and perform periodic customer, project, and solution health checks using engagement metrics and value-stream targets.
Develop and implement communication plans, maintain regular communication with clients and internal teams, and escalate status, opportunities, risks, and issues.
Support development and execution of account strategy with internal stakeholders.
Identify business problems and opportunities to improve service, collaborating with Practice, Solutions, and Sales teams; identify risks and costs associated with deviations from business goals.
Set clear project goals and objectives, explain project lifecycle activities and deliverables, and track KPIs to manage and control projects.
Collaborate with account teams on costs, planning, governance, and risks, and help resolve issues.
Develop, maintain, and track quantifiable metrics that support business and project goals; address performance gaps before they affect service delivery.
Manage customer expectations, proactively resolve business issues, and keep delivery aligned with customer needs and the proposed solution design.
Mentor, manage, and develop project team members and conduct employee performance reviews where required.
Recruit, develop, and retain a diverse, high-quality workforce and foster an inclusive workplace.
Build relationships and buy-in across organizational boundaries, seek others’ perspectives and expertise, and adjust leadership style to the situation and customer culture.
Maintain customer referenceability and support ongoing customer relationships.
Pursue personal and professional development, seek feedback, and learn from mistakes and failures.

Benefits

Medical, dental, and vision coverage.
Critical illness, accident, and hospital coverage.
401(k) retirement plan with pre-tax and Roth post-tax contributions.
Voluntary life and AD&D insurance for employees and dependents.
Short- and long-term disability coverage.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Paid time off, vacation, or sick leave.
Potential additional earnings through incentive programs such as annual bonuses or profit sharing.