Engagement Manager II - AWS

TEKsystems•Charlotte, NC

2d•$105,000 - $150,000•Remote

About The Position

The Engagement Manager II (EM II) is a delivery leadership position within TEKsystems Global Services (TGS), responsible for managing one or more client engagements or engagement teams at a time. The role manages the customer experience through regular check-ins and timely progress updates, ensuring high-quality service delivery and client satisfaction aligned with client success criteria. It also quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. The EM II manages application delivery projects, including implementation, modernization, integration, migration, or application development initiatives, and oversees engagements using varying delivery models to achieve objectives on schedule and within budget while fulfilling internal compliance requirements. The position requires strategic client relationship management, stakeholder communication, financial and resource management, risk mitigation, performance reporting, and responsible use of AI-enabled capabilities to improve business outcomes, delivery excellence, innovation, and customer value. The role leads and develops larger engagement teams, supports client satisfaction and retention, and identifies growth opportunities in collaboration with sales partners. Performance is measured by customer satisfaction, customer retention and expansion, financial targets, and billable utilization across the engagement portfolio. Travel may be required several times per year. This is a permanent, fully remote position based in Charlotte, North Carolina.

Requirements

Bachelor's degree or equivalent experience.
At least 5 years of project management experience.
Experience managing technical projects using AWS, Azure, or GCP services.
Excellent oral and written communication skills in English.
Analysis and problem-solving skills.
Time management and organizational skills.
People management skills.
Experience with project management fundamentals or serving as an acting Scrum Master.
Exposure to professional services agreements, including the change management process.
Demonstrated project risk analysis and mitigation skills.
Application delivery project management experience, including implementation, modernization, integration, migration, or application development.
Prior experience delivering technology projects for government or public-sector clients, including familiarity with their governance, stakeholder management, communication, documentation, and delivery expectations.

Nice To Haves

Experience in the IT Professional Services industry.
Cloud service provider certification, such as AWS Certified Cloud Practitioner.
Knowledge of CRM systems and customer engagement strategies.
Project management certification, such as PMP or PRINCE2.
Experience with Agile methodologies, including Scrum, Kanban, SAFe, or XP.
Exposure to IT Managed Services, project management classes, or other IT certifications.

Responsibilities

Manage one or more client engagements or engagement teams, ensuring objectives are achieved on schedule, within budget, and in compliance with internal requirements.
Manage the client experience through regular check-ins, timely updates, and prompt attention to issues.
Deliver high-quality services aligned with client success criteria and quantify business benefits throughout the engagement lifecycle.
Build and maintain relationships with client stakeholders, understand their long-term goals, and align services accordingly.
Communicate engagement progress, challenges, and results to internal and external stakeholders.
Manage engagement budgets, forecasts, and profitability.
Allocate and optimize resources across engagements to support team performance and outcomes.
Identify engagement risks and implement mitigation strategies.
Prepare performance reports and present them to senior management and clients.
Responsibly leverage AI-enabled capabilities to improve business outcomes, delivery excellence, innovation, and customer value.
Lead, mentor, and develop engagement teams and foster a collaborative environment.
Support client satisfaction and retention by delivering quality services and resolving issues promptly.
Identify upselling and cross-selling opportunities and collaborate with sales partners to support organic growth.
Host regular team meetings, encourage input, and help motivate team members to achieve organizational objectives.

Benefits

Medical, dental, and vision coverage.
Critical illness, accident, and hospital coverage.
401(k) retirement plan with pre-tax and Roth post-tax contributions.
Life insurance, including voluntary life and AD&D coverage for employees and dependents.
Short- and long-term disability coverage.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off and leave, including PTO, vacation, or sick leave.
Additional earnings may be available through incentive programs such as annual bonuses and profit sharing.