Lenel/S2 is seeking a customer-facing Cloud Engineer II to join its Cloud Engineering/Managed Services team. The role supports onboarding and securing single-tenant AWS-hosted On-Guard environments for key customers and automating repeatable, sustainable architectures. The engineer is responsible for the health of the AWS-based managed service, developing automation tools, creating availability and health metrics, monitoring performance, performing system maintenance, and designing solutions for a distributed On-Guard Cloud access control environment. The engineer works with internal teams and customers to understand operational challenges, support onboarding and customer expansion, troubleshoot issues, and improve the platform. The team manages customers’ On-Guard applications, infrastructure, and underlying AWS environments to support high availability and cybersecurity. Work spans onboarding projects, automation design, troubleshooting, and collaboration on shared processes and platform enhancements. The position reports to the Director of CX Project Management. It is based in Pittsford, New York; Atlanta, Georgia; or Framingham, Massachusetts, with a hybrid schedule after the first 90 days onsite. Participation in a required 24x7 on-call rotation is part of the role.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed