Engagement Coordinator

Uno Health is seeking team members to enroll Medicare individuals into financial programs they are eligible for, unlocking thousands of dollars for some of the most vulnerable Americans. The role will conduct outbound campaigns to engage members and determine their eligibility for a range of government programs. The ideal candidate will have 1-2+ years of experience in an outbound telephonic role, excellent communication skills, and prior selling experience. The position is based in Salt Lake City, Utah, with a hybrid work environment.

• Conduct outbound campaigns to engage Medicare members and determine their eligibility for government programs
• Educate Medicare members on government programs and the potential savings and benefits they may be eligible for
• Hit conversion targets and call volume targets, providing consistent updates on work funnels and flagging any delays and blockers in accomplishing these goals
• Partner with technology and product teams to improve technology tooling
• Use excellent communication skills, especially verbal, to successfully communicate to members the benefits they are eligible for and earn their trust for the enrollment process
• Utilize creative problem-solving skills to triage issues that arise and present solutions
• Understand the complexity of the social service space and know how to navigate through it

• 1-2+ years experience in an outbound telephonic role and a passion for honing core sales principles to match member’s needs with our solutions and the programs they are eligible for
• Excellent communication skills, especially verbal, in order to successfully communicate to members the benefits that are eligible for and earning their trust for the enrollment process

• 1 year working with multiple technology tools at once and ability to pick up on new skills and tools quickly (Google Suite, CRMs, instant messaging tools, ticketing queues)

• Prior selling experience (telemarketing, sales development representative, canvassing, client services, outbound call campaigns)
• Creative problem-solving skills to triage issues that arise and present solutions
• Understanding of the complexity of the social service space and knowing how to navigate through it
• Experience in a call center environment (nice to have)
• Comfort with fast growth environments and an independent and driven (nice to have)
• Passionate for helping older and low-income populations live a better quality of life (nice to have)
• Bonus: Fluency in Spanish (nice to have)