Engagement Coach

National Center for Urban Solutions • Toledo, OH

1d

About The Position

We are seeking a passionate and dedicated person to join the team as a Scholar Engagement Coach/Case Manager. The role provides comprehensive support to scholars and their families to promote academic success and overall well-being. It includes conducting home visits, connecting scholars and families with community resources, documenting case notes, monitoring attendance, helping scholars meet school expectations, and organizing on- and off-campus activities.

The Engagement Coach also coordinates testing accommodations and behavioral support with teachers and school staff, prepares attendance letters, files truancy reports, and helps plan and carry out summer enrollment activities, including door-to-door canvassing and weekend events.

Requirements

• Meet the stated high school diploma requirement.
• Proven experience working with scholars and families from diverse backgrounds.
• Strong interpersonal and communication skills for establishing trusting relationships.
• Knowledge of community resources and services that support scholars.
• Familiarity with attendance tracking systems and procedures.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Be result driven.
• Be flexible and able to pivot.
• Have a license and reliable transportation.
• Have a flexible schedule, including availability for weekends and late days.
• Excellent organizational and time-management skills.
• Cultural sensitivity and ability to adapt strategies to meet unique needs.

Responsibilities

• Conduct regular home visits to build relationships with scholars and their families, assess needs, provide guidance, and offer support.
• Identify and connect scholars and families with relevant community resources and services, including healthcare, counseling, housing, and financial aid.
• Maintain attendance records, monitor attendance patterns, address attendance issues, and work with scholars and families to support consistent school attendance.
• Guide scholars in understanding and meeting academic, behavioral, and school policy expectations, providing interventions and resources as needed.
• Collaborate with teachers and school staff to coordinate testing accommodations for scholars with special needs.
• Provide behavioral support to address challenges and promote positive student engagement.
• Prepare attendance letters and file truancy reports in accordance with school policies and procedures, maintaining accurate documentation.
• Help develop and implement on- and off-campus activities that promote social interaction, personal growth, and academic enrichment.
• Collaborate with the recruitment team to plan and execute summer enrollment activities, including door-to-door canvassing and weekend events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED