Endpoint Lifecycle Lead

Texas A&M University System • Stephenville, TX

3d • $53,496 - $56,500 • Onsite

About The Position

Tarleton State University is hiring an Endpoint Lifecycle Lead in Endpoint Services within the Division of Information Technology Solutions. Under the general direction of the Manager of Endpoint Client Services, this role provides technical and operational leadership for the lifecycle management of University-owned endpoint technology, from intake and deployment through inventory management, support, refresh, reassignment, recovery, and retirement. The position also provides operational leadership for endpoint asset management and enterprise printing services supporting faculty, staff, and students.

The Lead administers and supports PaperCut, Pharos, and related printing technologies, and supports endpoint management platforms such as JAMF and Microsoft Intune for device enrollment, deployment, inventory, compliance, and lifecycle management. The role is a senior technical resource that coordinates lifecycle work with endpoint support personnel, the Service Desk, endpoint engineering, infrastructure, information security, University departments, and external vendors. It evaluates and appropriately uses University-approved artificial intelligence, automation, and emerging technologies to improve efficiency, documentation, reporting, troubleshooting, and customer service.

The position provides technical guidance and coordinates the work of support personnel and student employees but has no direct supervisory responsibility. It also serves as a Campus Security Authority (CSA). This is a CJIS Level 3 security-sensitive position requiring a Criminal Justice Information System fingerprint background check and applicable CJIS training. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or as work requirements indicate, which may include after-hours work as needed. The position is located in Stephenville, Texas.

Requirements

• Bachelor's degree in a technology-related field, or an equivalent combination of education and experience.
• Five years of related experience in computer support, endpoint technology, asset management, or related information technology functions.
• Experience supporting Windows and macOS operating systems.
• Demonstrated experience providing advanced technical support in an enterprise environment.
• Knowledge of endpoint hardware, software, operating systems, peripherals, endpoint-management technologies, and enterprise end-user support practices.
• Knowledge of endpoint lifecycle management, IT asset and inventory management, and enterprise print-management technologies and services.
• Knowledge of information security, privacy, data governance, compliance requirements, and appropriate use of automation, artificial intelligence, and emerging technologies in enterprise IT environments.
• Knowledge of troubleshooting methodologies, customer service principles, project coordination, and process improvement practices.
• Ability to analyze operational, lifecycle, inventory, asset, and service data and develop reports, recommendations, and forecasting information.
• Ability to develop and maintain technical documentation, procedures, standards, workflows, and knowledge resources.
• Ability to identify and implement operational improvements through automation, technology solutions, and process optimization.
• Ability to provide technical leadership and coordinate activities across teams while working effectively with technical and non-technical customers, vendors, and stakeholders without direct supervisory responsibility.
• Ability to maintain the security and integrity of University technology systems, data, and critical infrastructure, including communications systems, computer networks and systems, and cybersecurity systems.
• Ability to multitask, establish priorities, work cooperatively, and demonstrate strong written communication, analytical, interpersonal, organizational, and problem-solving skills.
• Successful completion of a CJIS Level 3 Criminal Justice Information System fingerprint background check and applicable security training, including periodic training and other requirements needed to maintain CJIS responsibilities and access.

Nice To Haves

• Experience with endpoint lifecycle management, IT asset management, or enterprise device refresh programs.
• Experience administering or supporting JAMF or comparable endpoint-management platforms.
• Experience administering or supporting PaperCut or comparable enterprise print-management systems.
• Experience with IT service management and asset-management platforms.
• Experience developing automation, scripts, workflows, integrations, or AI-assisted processes that improve IT operations.
• Experience supporting technology in higher education or a similarly complex enterprise environment.
• Relevant industry certifications in endpoint support, Apple device management, Microsoft technologies, IT service management, asset management, automation, or related technologies.

Responsibilities

• Lead and coordinate University-owned endpoint technology throughout its lifecycle, including acquisition, intake, deployment, assignment, refresh, reassignment, recovery, warranty service, replacement, retirement, and disposal.
• Plan, schedule, and execute endpoint refresh and replacement initiatives in coordination with University departments and ITS teams.
• Coordinate endpoint technology needs related to employee onboarding, position changes, replacement devices, and other institutional requirements.
• Monitor equipment availability, inventory levels, warranty status, and hardware lifecycle requirements; assist with lifecycle forecasting, replacement planning, and operational budgeting.
• Develop, implement, and maintain standardized endpoint lifecycle processes and procedures.
• Provide operational leadership for endpoint asset and inventory management programs and processes; maintain accurate asset information in asset, inventory, and IT service management systems.
• Coordinate inventory audits, reconciliation, asset transfers, recoveries, and disposition; analyze inventory, utilization, lifecycle, refresh, and operational reports to identify trends, risks, discrepancies, and improvements.
• Support inventory forecasting and implement process improvements, automation, and system enhancements to improve data integrity and operational efficiency.
• Administer, support, and provide technical leadership for University print-management technologies, including PaperCut, Pharos, print servers, print queues, secure printing, and mobile printing.
• Coordinate deployment, configuration, relocation, replacement, and retirement of University printing equipment and services; resolve complex print issues with vendors, service providers, and ITS teams.
• Evaluate printing requirements and recommend standardization, efficiency, cost-management, and service improvements; develop print-service reports, procedures, standards, and documentation.
• Serve as a senior technical resource and escalation point for complex endpoint, operating system, peripheral, lifecycle, and printing issues.
• Provide technical guidance, mentoring, and work coordination to Endpoint Client Services personnel and student employees; assist with advanced troubleshooting, vendor engagement, and cross-functional issue resolution.
• Evaluate endpoint hardware, software, peripherals, and related technologies and recommend adoption and supportability; promote consistent technical standards, operational practices, and customer service expectations.
• Support JAMF, Microsoft Intune, and other approved endpoint management technologies for device enrollment, deployment, inventory, compliance, and lifecycle management; coordinate enrollment and management activities with technical teams.
• Identify and develop operational improvements through automation, process improvement, artificial intelligence, system integrations, and emerging technologies, including automated workflows, reporting solutions, and technology enhancements.
• Develop and maintain technical documentation, standards, procedures, workflows, and knowledge resources; research and maintain current knowledge of emerging endpoint, automation, and service-management technologies.
• Support ITS leadership in implementing technology policies, procedures, standards, and strategic initiatives; support applicable University, System, state, federal, CJIS, and other regulatory compliance.
• Participate in assigned technology projects and initiatives and perform other duties as assigned.
• Serve as a Campus Security Authority and complete required CJIS background-check, training, and continuing requirements.

Benefits

• The posting describes a comprehensive benefits package for full-time and qualified part-time employees; details are available on the University's benefits pages.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior