Endpoint Lifecycle Lead

Tarleton State University•Stephenville, TX

1d•Onsite

About The Position

Tarleton State University is hiring an Endpoint Lifecycle Lead in its Endpoint Services department within the Division of Information Technology Solutions. Under the general direction of the Manager of Endpoint Client Services, this role provides technical and operational leadership for the lifecycle management of University-owned endpoint technology, from intake and deployment through inventory management, support, refresh, reassignment, recovery, and retirement. The position also provides operational leadership for endpoint asset management and enterprise printing services supporting faculty, staff, and students. The Lead administers and supports PaperCut, Pharos, and related printing technologies, and supports endpoint management platforms such as JAMF and Microsoft Intune for device enrollment, deployment, inventory, compliance, and lifecycle management. The role is a senior technical resource that coordinates lifecycle activities with endpoint support personnel, the Service Desk, endpoint engineering, infrastructure, information security, University departments, and external vendors. It provides technical guidance and coordinates work involving support personnel and student employees, without direct supervisory responsibility. The position also evaluates and appropriately uses University-approved artificial intelligence, automation, and emerging technologies to improve operational efficiency, documentation, reporting, troubleshooting, and customer service. The position serves as a Campus Security Authority and is designated CJIS Level 3 security-sensitive. Employment requires a Criminal Justice Information System fingerprint background check and applicable CJIS training. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or as work requirements indicate; after-hours work may be needed. The position is based in Stephenville, Texas. The target annual base salary range is $53,496 to $56,500, potentially negotiable based on funding availability and the candidate’s experience and skill set. Tarleton State offers a comprehensive benefits package to full-time and qualified part-time employees.

Requirements

Bachelor’s degree in a technology-related field, or an equivalent combination of education and experience.
Five years of related experience in computer support, endpoint technology, asset management, or related information technology functions.
Experience supporting Windows and macOS operating systems.
Demonstrated experience providing advanced technical support in an enterprise environment.
Knowledge of endpoint hardware, software, operating systems, peripherals, endpoint-management technologies, and enterprise end-user support practices.
Knowledge of endpoint lifecycle management, IT asset and inventory management, and enterprise print-management technologies and services.
Knowledge of information security, privacy, data governance, compliance requirements, and appropriate use of automation, artificial intelligence, and emerging technologies in enterprise IT environments.
Knowledge of troubleshooting methodologies, customer service principles, project coordination, and process improvement practices.
Ability to analyze operational, lifecycle, inventory, asset, and service data and develop reports, recommendations, and forecasting information.
Ability to develop and maintain technical documentation, procedures, standards, workflows, and knowledge resources.
Ability to identify and implement operational improvements through automation, technology solutions, and process optimization.
Ability to provide technical leadership, coordinate work across teams, and work effectively with technical and non-technical customers, vendors, and stakeholders without direct supervisory responsibility.
Ability to maintain the security and integrity of University technology systems, data, and critical infrastructure.
Ability to multitask, set priorities, work cooperatively, and demonstrate strong written communication, analytical, interpersonal, organizational, and problem-solving skills.
Successful completion of a CJIS Level 3 Criminal Justice Information System fingerprint background check and applicable CJIS security training; periodic training and other requirements must be completed to retain assigned CJIS responsibilities and access.

Nice To Haves

Experience with endpoint lifecycle management, IT asset management, or enterprise device refresh programs.
Experience administering or supporting JAMF or comparable endpoint-management platforms.
Experience administering or supporting PaperCut or comparable enterprise print-management systems.
Experience with IT service management and asset-management platforms.
Experience developing automation, scripts, workflows, integrations, or AI-assisted processes that improve IT operations.
Experience supporting technology in higher education or a similarly complex enterprise environment.
Relevant industry certifications related to endpoint support, Apple device management, Microsoft technologies, IT service management, asset management, automation, or related technologies.

Responsibilities

Lead and coordinate the lifecycle of University-owned endpoint technology, including computers, tablets, peripherals, and related devices, from acquisition through retirement and disposal.
Coordinate device intake, deployment, assignment, refresh, reassignment, recovery, warranty service, replacement, and retirement.
Plan, schedule, and execute endpoint refresh and replacement initiatives in coordination with University departments and ITS teams.
Coordinate endpoint technology needs related to employee onboarding, position changes, replacement devices, and other institutional requirements.
Monitor equipment availability, inventory levels, warranty status, and hardware lifecycle requirements; assist with lifecycle forecasting, replacement planning, and operational budgeting.
Develop, implement, and maintain standardized lifecycle processes and procedures.
Lead endpoint asset and inventory management programs and maintain accurate asset information in asset, inventory, and IT service management systems.
Coordinate inventory audits, reconciliations, asset transfers, recoveries, and disposition processes.
Analyze inventory, utilization, lifecycle, refresh, and operational data; develop reports to identify trends, risks, discrepancies, and improvement opportunities.
Support inventory forecasting and improve data integrity and operational efficiency through process improvements, automation, and system enhancements.
Administer and support PaperCut, Pharos, print servers, print queues, secure printing, mobile printing, and related enterprise print solutions.
Coordinate deployment, configuration, relocation, replacement, and retirement of University printing equipment and services.
Escalate and resolve complex printing issues with vendors, service providers, and ITS teams; recommend improvements to print standardization, efficiency, and cost management.
Develop operational reports, procedures, standards, and documentation for print-service management.
Serve as a senior technical resource and escalation point for complex endpoint, operating system, peripheral, lifecycle, and printing issues.
Provide technical guidance, mentoring, and work coordination to Endpoint Client Services personnel and student employees, without direct supervisory responsibility.
Assist support personnel with advanced troubleshooting, vendor engagement, and cross-functional issue resolution.
Evaluate endpoint hardware, software, peripherals, and related technologies and recommend adoption and supportability approaches.
Support JAMF, Microsoft Intune, and other approved endpoint management technologies for enrollment, deployment, inventory, compliance, and lifecycle management.
Coordinate device enrollment and management and collaborate with technical teams on endpoint configuration, security, compliance, and deployment standards.
Identify and implement operational improvements using automation, artificial intelligence, system integrations, and emerging technologies; develop and support automated workflows, reporting solutions, and technology enhancements.
Develop and maintain technical documentation, standards, procedures, workflows, and knowledge resources, and stay current on emerging technologies.
Support ITS leadership in implementing technology policies, procedures, standards, and strategic initiatives, and support applicable regulatory compliance.
Participate in assigned technology projects and perform other duties as assigned.