Enablement Specialist, Go-To-Market Readiness

OpenLoop Health • Des Moines, IA

5d

About The Position

The Enablement Specialist, Go-To-Market Readiness helps ensure product launches, pathways, and operational changes reach OpenLoop’s Sales, Customer Success, and Implementation teams accurately, on time, and in an actionable form. Reporting to the Sr. Manager, GTM Readiness, this role executes key parts of launch readiness projects, maintains existing enablement content, and keeps the source of truth current as the business evolves. The role is suited to someone with customer-facing or revenue-generating experience who understands the needs of teams selling or supporting changing products and programs. The specialist builds practical documentation and training while applying OpenLoop’s established enablement frameworks.

OpenLoop has a relatively flat organizational structure and encourages employees to contribute ideas and take action, in keeping with its values of Autonomy, Competence, and Belonging.

Requirements

• Experience in a revenue-generating or B2B customer-facing role, such as sales, account management, or customer success.
• Strong written communication skills and the ability to turn complex or technical information into clear, plain-language content.
• Comfort asking questions, finding answers, and following through without waiting for perfect instructions.
• Strong organization and attention to detail, with the ability to manage multiple tasks against deadlines.

Nice To Haves

• Experience or certifications in instructional design, employee enablement, or project management.
• Familiarity with knowledge management systems such as Confluence, an LMS, and project tracking tools such as Jira.
• Experience in healthcare, digital health, or a B2B services environment.

Responsibilities

• Execute defined tasks within product and program launch readiness projects.
• Build Confluence documentation, develop eLearning courses with Articulate and EasyLlama, and draft toolkit components such as FAQs and quick-reference guides.
• Interview subject matter experts across Product, Clinical Program Operations, and Product Engineering, then translate their input into clear, accurate content for revenue teams.
• Apply established enablement frameworks and templates to new products and pathways.
• Own defined projects for updates to existing programs and products, from identifying changes through updating documentation and training materials.
• Keep GTM content in Confluence organized, current, and easy to find, and flag outdated or conflicting information.
• Track work and deadlines in the team’s system of record and close the loop with stakeholders when updates go live.
• Partner with Product Marketing, Revenue Operations, Revenue Enablement, Clinical Program Operations, and Product Engineering to gather input, review drafts, and confirm deliverable accuracy.
• Help ensure customer-facing teams receive consistent, accurate information about what is changing and why.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed