EMR Specialist II

Akron Children's Hospital • Akron, OH

5d • Hybrid

About The Position

The EMR Specialist II provides reactive and proactive support, training, and instruction to front desk, clinical staff, and physician/provider users on information-system functions, features, operation, and use. The role provides day-to-day in-person “at the elbow” and remote phone/system support for ambulatory care areas and serves as a liaison between Information Technology and end users. The specialist works with assigned departments and groups, develops knowledge of primary care, urgent care, and subspecialty areas and related IT interoperability issues and opportunities, and works with Leadership to develop and implement ongoing end-user support and training.

This is a full-time, 40-hour-per-week hybrid position in Akron, Ohio, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. Occasional evenings, nights, and weekends, participation in an on-call rotation, and travel based on business needs are required.

Requirements

• Clinical licensure, such as RN or LPN, or a bachelor’s degree in a healthcare-related field.
• At least three years of healthcare operations experience.
• A solid understanding of appropriate front desk and clinical/provider workflows.
• Previous experience working with front desk, clinical, and/or provider end users.
• Experience teaching concepts to individuals or groups.
• Medical terminology and computer skills.
• Excellent written and oral communication, interpersonal, and relationship-building skills.
• Proficiency in Microsoft Office applications.
• Ability to learn Epic in detail and understand workflows.
• Strong analytical ability and customer service orientation.
• Ability to work independently.
• Excellent follow-up skills and attention to detail.
• Ability to work additional hours and take call as needed.

Nice To Haves

• Previous experience in adult education.

Responsibilities

• Provide day-to-day “at the elbow” and remote phone/system support for ambulatory care areas.
• Serve as a liaison between Information Technology and end users, explaining system capabilities and identifying opportunities for improvement, including optimizations, enhancements, and new systems.
• Maintain ongoing liaison relationships with multiple assigned departments and groups.
• Develop and maintain working knowledge of primary care, urgent care, subspecialty areas, Akron Children’s Hospital IT, and IT interoperability issues and opportunities.
• Work closely with Leadership to develop and implement ongoing support and training for end users.

What This Job Offers

• Job Type: Full-time