EMR Applications Specialist (Org Wide)

Lakeland Care Incorporated • Fond Du Lac, WI

2d

About The Position

Under the general supervision of the EMR Applications Manager, the EMR Applications Specialist supports care management to help ensure high-quality, cost-effective care. The position supports the administration and operation of the Electronic Member Record (EMR) application and related systems, and creates and maintains tools for implementing, testing, and training EMR configuration.

Requirements

• Associate’s degree in Information Technology, another related field, or an equivalent combination of education and experience, including knowledge, skills, and abilities.
• Hands-on experience in process automation, best-practice approaches, technology efficiency, and effectiveness.
• Understanding of workflow and process requirements for complex application systems.
• Excellent problem-solving and analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Current driver’s license, acceptable driving record, and proof of adequate insurance.

Nice To Haves

• Three to five years of care management experience is highly preferred.
• Experience supporting an electronic medical record system is a plus.
• Knowledge of EMR coding and crosswalk systems, and security policies and procedures, is preferred.

Responsibilities

• Monitor EMR applications and related systems, documenting and analyzing problems.
• Support EMR and related-system performance by evaluating and resolving end-user questions submitted through LCI’s helpdesk.
• Create and monitor automated Microsoft workflows related to end-user processes.
• Assist with implementing configuration changes in the EMR and supporting systems, and document configuration elements.
• Test operational functions in EMR test systems, including when features are updated or new features are introduced.
• Assist with creating and maintaining training materials and end-user tools, including written and recorded materials.
• Coordinate liaison activities between LCI, EMR and related-system vendors, and LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by state and federal regulations, including HIPAA.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree