EMR Applications Specialist (Org Wide)
About The Position
Under the general supervision of the EMR Applications Manager, the EMR Applications Specialist supports care management to help ensure the delivery of high-quality, cost-effective care. The role supports the administration and operation of the Electronic Member Record (EMR) application and related systems, and creates and maintains tools needed to implement, test, and train users on EMR configuration. The position monitors EMR applications and related systems, documents and analyzes problems, responds to end-user questions through the helpdesk, and supports system performance. It also assists with configuration changes, operational testing, training materials, automated Microsoft workflows, and liaison activities with system vendors and the organization’s Third Party Administrator. The role requires maintaining confidentiality of client information and protected health information in accordance with state and federal regulations, including HIPAA. Lakeland Care is a Wisconsin-based nonprofit managed care organization providing long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. It serves members in 22 counties and has 11 offices across the Central to Northeast region of Wisconsin.
Requirements
- Associate’s degree in Information Technology, another related field, or an equivalent combination of education and experience, including knowledge, skills, and abilities.
- Hands-on experience in process automation, best-practice approaches, technology efficiency, and effectiveness.
- Understanding of workflow and process requirements for complex application systems.
- Excellent problem-solving and analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
- Ability to communicate effectively and establish and maintain effective working relationships.
- Current driver’s license, acceptable driving record, and proof of adequate insurance.
Nice To Haves
- Three to five years of care management experience is highly preferred.
- Experience supporting an electronic medical record system is a plus.
- Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred.
Responsibilities
- Monitor EMR applications and related systems, and document and analyze problems.
- Support EMR and related systems performance by evaluating and resolving end-user questions submitted through LCI’s helpdesk.
- Create and monitor automated Microsoft workflows related to end-user processes.
- Assist with implementation of configuration changes within the EMR and supporting systems, and document configuration elements.
- Test operational functions in EMR test systems, including when features are updated or new features are released.
- Assist with creating and maintaining training materials and end-user tools, including written and recorded materials.
- Coordinate liaison activities between LCI, EMR and related system vendors, and LCI’s Third Party Administrator in the area of responsibility.
- Maintain confidentiality of client information and protected health information as required by state and federal regulations, including HIPAA.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
