Provider Relations & Contracting Assistant (Org Wide)

Lakeland Care • Fond du Lac, WI

5d

About The Position

The Provider Relations & Contracting Assistant provides administrative support for the development and maintenance of Lakeland Care, Inc.’s network of service providers. The position works under the supervision of the Provider Relations Sr. Manager and is part-time, working 20–22 hours per week.

The role supports provider network databases and reports, audits, quality review and certification processes, and provider communications and documentation. It also requires maintaining the confidentiality of client information and protected health information in accordance with state and federal regulations, including HIPAA.

Requirements

• Post-high-school education in an administrative professional, office assistant, business, or administrative field.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong typing, data entry, general clerical, and analytical skills.
• Ability to operate a variety of office equipment.
• Highly organized.
• Strong verbal and written communication skills.
• Current driver’s license, acceptable driving record, and proof of adequate insurance.

Nice To Haves

• A minimum of one year of administrative or clerical experience is preferred.

Responsibilities

• Adhere to the organization’s policies and procedures.
• Maintain and improve provider network information databases and reports.
• Provide input for maintaining provider databases and complete audits as necessary.
• Assist with and participate in External Quality Review (EQR) and certification processes alongside Provider Relations and Contracting staff.
• Assist with the quality improvement/quality assurance plan as directed.
• Coordinate with internal stakeholders to develop the quarterly provider newsletter for final distribution.
• Update the provider network handbook under the direction of the Provider Relations Manager and/or Provider Contracting Manager.
• Maintain the confidentiality of client information and protected health information as required by state and federal regulations, including HIPAA.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree