EMR Support Specialist
About The Position
The EMR Support Specialist supports the configuration, maintenance, optimization, and day-to-day operation of the organization’s Electronic Medical Record (EMR) and Practice Management systems at a multi-site outpatient urology practice. The role works with clinical, administrative, and IT stakeholders to support efficient workflows, accurate data capture, and reliable system performance. Under the direction of IT leadership, the specialist executes system changes, supports users, assists with training, and participates in EMR upgrades and compliance initiatives. The position configures and maintains Veradigm ProEHR and Allscripts PM components, troubleshoots issues, provides end-user support, and documents system configurations and procedures. It supports approximately 40 providers and 300 staff with onboarding, training, and day-to-day assistance. The specialist also assists with access controls, security roles, compliance, audits, upgrades, testing, and post-upgrade support. The role has no budget responsibility and implements EMR changes under established governance and direction.
Requirements
- Bachelor’s degree required.
- Experience working with EMR systems in a healthcare setting (clinical, operational, or IT).
- Strong analytical, problem-solving, and documentation skills.
- Ability to communicate effectively with technical and non-technical users.
- Working knowledge of healthcare workflows and regulatory requirements.
Nice To Haves
- Bachelor’s degree in Health Informatics, Information Systems, Healthcare Administration, or a related field.
- Experience with Veradigm ProEHR and/or Allscripts Practice Management.
- Experience in an outpatient or specialty practice environment.
- Experience supporting EMR configuration, reporting, or workflow optimization.
- Formal EMR training or certification.
Responsibilities
- Configure and maintain Veradigm ProEHR and Allscripts PM components to support clinical and operational workflows.
- Assist with workflow enhancements, system updates, and configuration changes as directed.
- Troubleshoot EMR-related issues and provide end-user support to providers and staff.
- Document system configurations, workflow changes, and support procedures.
- Provide day-to-day EMR support for approximately 40 providers and 300 staff.
- Assist with onboarding and training new providers and staff, including delivering training sessions or one-on-one support using established materials.
- Reinforce best practices and standardized workflows across departments.
- Assist with managing EMR access, security roles, and permissions in accordance with job responsibilities.
- Support HIPAA, CMS, and state and federal reporting compliance through accurate system configuration and usage.
- Participate in audits, access reviews, and compliance-related initiatives.
- Help ensure data accuracy, integrity, and consistency within the EMR.
- Participate in EMR upgrades, patches, and vendor releases.
- Assist with testing, validation, and issue resolution related to system changes.
- Support communication and post-upgrade troubleshooting for providers and staff.
- Work with the IT Manager and EMR Supervisor to address system needs and priorities.
- Collaborate with clinical and operational stakeholders to understand workflow challenges.
- Escalate complex or high-impact issues appropriately.
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What This Job Offers
Job Type
Full-time
