EMR Support Specialist
About The Position
The EMR Support Specialist supports the configuration, maintenance, optimization, and day-to-day operation of the organization’s Electronic Medical Record (EMR) and Practice Management systems. The role works with clinical, administrative, and IT stakeholders to support efficient workflows, accurate data capture, and reliable system performance across a multi-site outpatient urology practice. This hands-on technical and functional role executes system changes, supports users, assists with training, and participates in EMR upgrades and compliance initiatives under the direction of IT leadership. The specialist supports approximately 40 providers and 300 staff, implements EMR changes under established governance, and has no budget responsibility.
Requirements
- Bachelor’s degree required.
- Experience working with EMR systems in a healthcare setting (clinical, operational, or IT).
- Strong analytical, problem-solving, and documentation skills.
- Ability to communicate effectively with technical and non-technical users.
- Working knowledge of healthcare workflows and regulatory requirements.
Nice To Haves
- Bachelor’s degree in Health Informatics, Information Systems, Healthcare Administration, or a related field.
- Experience with Veradigm ProEHR and/or Allscripts Practice Management.
- Experience in an outpatient or specialty practice environment.
- Experience supporting EMR configuration, reporting, or workflow optimization.
- Formal EMR training or certification.
Responsibilities
- Configure and maintain EMR and Practice Management system components, including Veradigm ProEHR and Allscripts PM, to support clinical and operational workflows.
- Assist with workflow enhancements, system updates, and configuration changes as directed.
- Troubleshoot EMR-related issues and provide end-user support for providers and staff.
- Document system configurations, workflow changes, and support procedures.
- Provide day-to-day EMR support for approximately 40 providers and 300 staff.
- Assist with onboarding and training new providers and staff; deliver training sessions or one-on-one support using established training materials.
- Reinforce best practices and standardized workflows across departments.
- Assist with managing EMR access, security roles, and permissions in accordance with job responsibilities.
- Support HIPAA, CMS, and state and federal reporting compliance through accurate system configuration and usage.
- Participate in audits, access reviews, and compliance-related initiatives; help ensure EMR data accuracy, integrity, and consistency.
- Participate in EMR upgrades, patches, and vendor releases; assist with testing, validation, and issue resolution related to system changes.
- Support communications and post-upgrade troubleshooting for providers and staff.
- Work with the IT Manager and EMR Supervisor to address system needs and priorities.
- Collaborate with clinical and operational stakeholders to understand workflow challenges and escalate complex or high-impact issues appropriately.
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What This Job Offers
Job Type
Full-time
