Coordinating and Leadership Functions: Provide regular status reports to management as required. Participate on committees as directed. Participate in customer discussion offering suggestions and recommendations. Maintain a positive image when dealing with deadlines and demanding, highly stressful situations. Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings. Work all levels of incident and change orders independently. Analysis Functions: Analyze any customer-reported problems to determine corrective action and provide timely feedback. Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs. Identify the most appropriate methods for build and report distribution. Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings. Reporting Functions: Build and maintain Reporting Workbench reports. Answer questions by interpreting data at a deeper level and providing actionable recommendations. Documentation and Testing Functions: Ensure department documentation is at current levels. Perform application and integration testing for the assigned module. Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects. Interpreting Workflows Functions: Understand and analyze Epic workflows. Assist with translation of workflow based report requests to specific data points required for report development. Third Party Applications Function: Support integration with third party applications, when applicable.
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Job Type
Full-time
Career Level
Mid Level