EMR Processing Agent

Cotiviti•Remote,

5d•Remote

About The Position

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics. The EMR Processing Agent remotely retrieves medical records through providers’ electronic medical record systems, prepares and transmits records using standard processing procedures, and helps ensure retrieval processes operate appropriately. The role troubleshoots errors, provides feedback on potential process improvements, and maintains production and quality levels measured through tracked metrics. The agent also participates in training sessions with provider representatives and completes assigned performance-plan responsibilities, special projects, and other duties. Duties must be performed with or without reasonable accommodation.

Requirements

High school diploma, GED, or equivalent work experience.
Ability to communicate clearly verbally and in writing, using proper spelling and grammar.
Demonstrated attention to detail, including planning, execution, and follow-up procedures.
Demonstrated ability to learn new EMR systems by participating in training sessions with provider representatives.
Ability to work well in a team environment.
Strong understanding of HIPAA regulations.
Ability to communicate with others to exchange information.
Ability to assess the accuracy, neatness, and thoroughness of assigned work.
Ability to remain in a stationary position, often standing or sitting for prolonged periods.
Ability to perform repetitive motions that may include the wrists, hands, and/or fingers.
Ability to provide a dedicated, secure work area.
Ability to provide high-speed internet access/connectivity and office setup and maintenance.

Responsibilities

Remotely retrieve records through providers’ medical record systems electronically.
Prepare and transmit records through standard processing procedures.
Ensure job processes are working appropriately and troubleshoot errors when required.
Provide feedback to the EMR Coordinator and Retrieval leadership on potential improvements to the EMR retrieval process.
Maintain adequate production and quality levels through tracked metrics.
Participate in training sessions with provider representatives.
Complete all responsibilities outlined on the annual Performance Plan.
Complete special projects and other duties as assigned.
Perform duties with or without reasonable accommodation.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) savings plans
Paid family leave
9 paid holidays per year
17–27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
Eligibility for discretionary bonus consideration
Overtime pay for nonexempt employees for hours worked in excess of 40 in a given week, or as otherwise required by applicable state law