Director of EMR

Gentiva • ,

4d

About The Position

The Director of EMR reports to the AVP of Office Operations and serves as the subject matter expert for EMR-related initiatives. The role manages the EMR Solution Specialist team, builds compliance and quality into system procedures, and oversees vendor relationships to provide effective and efficient EMR support across the organization.

The Director manages and develops the team, oversees department metrics and project deadlines, and provides expertise on EMR functionality, configuration, workflows, interfaces, and system changes. The position partners with internal IT and business leaders to align EMR systems with operational needs, supports process implementations and upgrades, and ensures compliance with organizational policies and regulatory standards.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of experience in hospice and/or home health.
• At least 5 years of Homecare Homebase experience.
• Knowledge of hospice rules, regulations, and Conditions of Participation (CoPs).
• Experience leading complex operational initiatives.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage confidential information and prioritize multiple deadlines.

Nice To Haves

• Experience leading a results-driven team in a healthcare environment.

Responsibilities

• Manage, hire, direct, educate, and mentor the EMR Solution Specialist team.
• Ensure project deadlines and department metrics are met while maintaining superior customer service.
• Serve as a subject matter expert on EMR front-end and back-end functionality, configuration, workflows, and interfaces.
• Build and update EMR forms, system settings, tables, and workflows.
• Manage the EMR vendor relationship, serving as the primary contact for escalations, communications, and monitoring open issues.
• Guide the support team in resolving complex inquiries and escalated incidents.
• Assist in testing, evaluating, and implementing EMR functionality changes, enhancements, and large-scale rollouts.
• Collaborate with internal IT and business leaders to align EMR systems with operational needs.
• Create and maintain SOPs to support training and process consistency across teams.
• Support leadership with process implementations, system upgrades, and special projects.
• Ensure compliance with organizational policies and regulatory standards.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Director