Emergency Roadside Service Technician

AAA Western and Central New York•Town of DeWitt, NY

40d•Onsite

About The Position

This position begins in a trainee role, with advancement to a full position upon successful completion of the training program. The role involves providing roadside assistance, including battery sales, member satisfaction, operational compliance, and policy adherence. The technician will perform basic automotive solutions, adhere to safety protocols, and promote additional club products and services.

Requirements

Valid NYS driver’s license with at least 1-year licensed driving experience.
Ability to pass a non-DOT physical.
Must meet requirements for annual physical and background check.
Basic knowledge of automotive tools of the trade.
Ability to use electronic navigation and/or map to locate members in a safe manner.
Ability to operate service vehicles; contends with heavy traffic, hazardous road conditions, accidents, etc.
Must be able to work outside with all types of inclement weather.
Exhibit a high degree of professionalism at all times (e.g., wearing a uniform, presenting a neat appearance to customers, maintaining a clean vehicle, demonstrate a positive demeanor).
Remain productive while at work and seek other duties when call volume permits.
Utilize reference material relating to towing and service of vehicles, i.e. AAA Towing & Service Manual and AAA Lockout Manual.
Ability to work a variety of shifts to cover a 24/7 operation and work mandatory overtime as business needs dictate.

Responsibilities

Exhibit EMS safety priority (Employee Safety First, Member Safety, Service Safety) while driving and providing on scene procedural excellence in adherence to all related technical processes, safety training, and SOG requirements.
Meet established and communicated standards for failed and overall conversions. Remain up to date on all Club Assist and internal training and sales techniques.
Provide exceptional Member experience through safe and industry leading auto repair and light recovery solutions. Meet established and communicated standards for overall Member satisfaction, driver satisfaction, and service-related damages.
Meet established and communicated expectations pertaining to core operational responsibilities including but not limited to: Full system testing, productivity, Fleet focus items, etc.. Provide basic automotive solutions to members. Participate in recurrent training to remain the undisputed leader in roadside assistance (ULRA).
Meet established and communicated standards outlined in the associate handbook and Fleet SOG, including but not limited to: Core Values, Code of Conduct, Ready to work, meal period, vehicle security, etc.. Remain current with new and/or updated Club/Fleet policies and protocols.
Promote other club products and services such as Approved Auto Repair, Insurance, Travel, and Credit Card Programs. Meet established and communicated expectations related to wiper sales.