Emergency Roadside Driver

AAA Mountain West Group•Sacramento, CA

5d•$24 - $25

About The Position

AAA Mountain West Group is hiring an Emergency Roadside Driver, also referred to in the posting as a Tow Service Specialist, to provide roadside assistance and support members when they are stranded. The role offers paid training and guaranteed minimum hours of 40 per week. Starting pay is listed as $23.98 per hour, with shift differentials of $0.75 to $1.50 per hour depending on hours and days worked, and potential monthly productivity incentives of up to $1,900. The posting also gives a broader hourly pay range of $23.75 to $25.25 depending on location. The schedule is between 2:00 p.m. and 12:30 a.m. and includes weekends. Drivers operate tow trucks, perform simple vehicle diagnostics, and provide services such as tire changes, fuel delivery, and vehicle lock-outs. They work outdoors at vehicle sites in all weather and traffic conditions, where vehicle recovery sites may be wet, messy, or hazardous. The physical work includes lifting and carrying tires and parts weighing up to 50 pounds several times a day, as well as bending, kneeling, and stooping. Service Providers are required to provide a photograph for identification purposes.

Requirements

Customer-first mindset and a passion for helping people.
Willingness and flexibility to work between 2:00 p.m. and 12:30 a.m., including weekends.
Valid driver’s license and clean driving record.
Must be at least 21 years of age.

Responsibilities

Operate tow trucks safely and efficiently.
Perform simple vehicle diagnostics to determine the issue.
Provide roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
Build trust, solve problems, and provide a calming presence for members at service scenes.

Benefits

401(k) with automatic 3% enrollment, increasing 1% annually, and company match up to 6%.
Commuter benefits allowing employees to set aside up to $680 per month for transit or parking.
Medical plan choices with Red, White, or Blue tiers.
For employees enrolled in the Blue Tier, annual company HSA contribution of $1,000 for individual coverage or $2,000 for family coverage.
Six free annual mental health sessions with therapists or coaches through Modern Health for the employee and family.
Dental and vision coverage for preventive checkups and cleanings.
Company-paid Basic Life and AD&D insurance equal to one times annual salary.
Accrue up to 136 hours (17 days) of paid time off in the first year.
11 paid holidays per year.
Tuition reimbursement up to $5,250 per year for job-related degrees or certifications, eligible after six months.
Free AAA Classic Membership and exclusive discounts on home and auto insurance.
Potential productivity incentives of up to $1,900 per month.
Shift differentials of $0.75 to $1.50 per hour, depending on hours and days worked.
Guaranteed minimum of 40 hours per week.
AAA product discounts.
Wellness program.
Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.