Emergency Rent Program Specialist - Bilingual Required

Community Action Organization • Hillsboro, OR

1d

About The Position

Community Action is a nonprofit organization providing services to low-income families in housing, homeless services, economic empowerment, family development, and early childhood care and education in the Washington County area. The Emergency Rent Program Specialist is a dedicated, highly organized bilingual (English/Spanish) team member who supports the organization’s mission through administrative coordination and program compliance. The role is the first point of contact for people seeking emergency rent assistance and helps ensure the efficient operation of the program.

The specialist coordinates Emergency Rent activities and special projects, supports data quality and reporting, processes referrals and service entries, oversees program systems, and serves as a liaison with internal teams and external community partners. The position also provides administrative support to program staff and leadership.

Requirements

• High school diploma or equivalent and at least two years of experience in detailed data management and reporting; an equivalent combination of education and experience may be considered.
• Advanced proficiency with technology tools, including Microsoft Office applications such as Word and Excel, databases, and spreadsheets, including formulas and tables.
• Ability to work independently and manage multiple competing priorities with high accuracy and quality under tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Bilingual proficiency in Spanish and English, both oral and written.

Nice To Haves

• Experience in social service programs serving low-income individuals.
• Detailed knowledge of data systems such as ServicePoint, OPUS, and Child Plus.

Responsibilities

• Coordinate Emergency Rent activities and special projects, ensuring program compliance and adherence to established policies and procedures.
• Develop and maintain data quality processes, run data quality reports, and distribute information for required corrections.
• Develop and generate reports for the program leadership team.
• Serve as the initial point of contact for individuals seeking assistance and process prevention referrals, approvals, and service entries.
• Oversee the functioning of program systems, including online requests and requests from partner organizations.
• Act as a liaison between the program and internal teams and external community partners.
• Keep program supervisors and staff informed about agency-related IT system changes.
• Provide administrative support, including scheduling, reserving locations, and taking meeting minutes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED