Eligibility Specialist I (Bilingual Required)

Savista

9d•Onsite

About The Position

Savista is hiring a full-time, non-exempt Eligibility Specialist I to help patients navigate financial assistance options and access essential medical care. The specialist meets with patients and families in person, including at bedside, assesses eligibility, and guides them through applications for Medicaid, Medicare, disability, and hospital charity programs. The role involves collaborating with patients, hospital staff, and government agencies; managing a high caseload; explaining financial responsibilities and assistance options with empathy; and maintaining accurate, confidential records in compliance with HIPAA and organizational policies. This position is onsite at Centinela Hospital Medical Center in Inglewood, California. Limited coverage at nearby hospital locations and occasional local travel may be required. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility required to meet business needs. The pay rate is $25.00 per hour.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role.
Fluency in Spanish.
Basic knowledge of state and federal assistance programs, such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine care for patients’ needs and concerns.
Reliable transportation and a valid driver’s license.
Willingness to travel locally occasionally based on operational needs.

Nice To Haves

Customer-facing experience in financial counseling, healthcare, social services, or similar environments.

Responsibilities

Meet with patients in person, including at bedside, to assess eligibility for financial assistance programs and act as a patient advocate.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate documentation is submitted on time.
Liaise with patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload by prioritizing tasks, following up on pending applications, and meeting deadlines, productivity expectations, and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision coverage.
HSA and FSA accounts, including company HSA contributions.
Short-term and long-term disability insurance.
Accident, hospital indemnity, critical illness, life, supplemental, spouse and dependent life, pet, and legal insurance.
401(k) with company match.
Access to certified financial planners.
17 days of PTO for full-time colleagues, with increases based on tenure.
Nine paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP), including access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.