Eligibility Specialist I (Bilingual Required)

Savista•Inglewood, CA

8d•Onsite

About The Position

Savista is hiring a full-time, non-exempt Eligibility Specialist I to help patients access financial assistance and healthcare coverage. The role is based onsite at Centinela Hospital Medical Center in Inglewood, California, with occasional local travel and limited coverage at nearby hospital locations as operational needs require. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility required to meet business needs. Fluent Spanish is required. The specialist meets with patients and families, including at bedside, to assess eligibility for programs such as Medicaid, Medicare, disability benefits, and hospital charity care. The role involves guiding patients through applications, coordinating with hospital staff and government agencies, maintaining accurate and confidential records, and managing a high caseload while meeting productivity and quality expectations. The listed pay is $25.00 per hour.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing role.
Fluency in Spanish.
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills, including the ability to handle multiple priorities while maintaining accuracy and attention to detail.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine care for patients’ needs and concerns.
Reliable transportation and a valid driver’s license.
Flexibility in scheduling to meet business needs; occasional local travel may be required.

Nice To Haves

Experience in financial counseling, healthcare, social services, or similar environments is preferred.

Responsibilities

Meet with patients in person, including at bedside, to assess eligibility for financial assistance programs.
Guide patients through applications for Medicaid, Medicare, disability benefits, and hospital charity care, ensuring accurate documentation is submitted on time.
Liaise among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload by prioritizing tasks, following up on pending applications, and meeting deadlines and productivity and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate, confidential records in accordance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
Health savings and flexible spending accounts, including company HSA contributions.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, and spouse and dependent life insurance.
Pet insurance and legal insurance.
401(k) with company match.
Access to certified financial planners.
17 days of paid time off for full-time colleagues, increasing with tenure.
Nine paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program with access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.