Eligibility Specialist 2 (Bilingual Spanish Required)

Savista•Remote - FL (EST), FL

8d•$21 - $23•Remote

About The Position

Savista is hiring an Eligibility Specialist 2 to help patients access financial assistance and coverage programs. The role involves working directly with patients and families, guiding them through applications for Medicaid, Medicare, disability, hospital charity care, and other funding programs. The specialist manages complex cases from screening through follow-up and resolution, coordinating with patients, hospitals, and government agencies. The role may also involve supporting colleagues through onboarding or training and providing coverage across multiple hospital locations in an assigned region. The position is remote, with in-person patient interactions, in-home visits, and travel to nearby hospital locations as needed. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility required to meet business needs. It is a full-time, non-exempt position paying $21.00–$23.00 per hour.

Requirements

High school diploma or GED.
Proficiency in English and Spanish.
At least 2 years of experience in healthcare eligibility and enrollment, financial counseling, patient advocacy, or case management-type roles.
Working knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and ability to handle complex cases and multiple priorities while maintaining accuracy and attention to detail.
Ability to navigate multiple software systems, applications, and platforms efficiently.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Ability to work independently, including at locations where the specialist may be the only one assigned.
Empathetic communication skills and ability to establish rapport with patients.
Dependable, solution-oriented approach and ability to collaborate with patients, hospital partners, internal teams, and colleagues.
Reliable transportation and a valid driver’s license.
Flexibility to travel to multiple nearby hospital locations and conduct in-home patient visits within the assigned market area.

Responsibilities

Conduct advanced in-person bedside screenings to assess patient eligibility for financial assistance programs.
Perform in-home patient visits to support completion of applications.
Contact patients by phone to support screening participation and completion of required documentation.
Guide patients through applications for Medicaid, Medicare, disability, hospital charity care, and other funding programs, ensuring accurate and timely documentation.
Independently follow up on applications across multiple programs to help ensure timely progress, completion, and resolution.
Manage a high caseload, prioritize work, follow up on pending applications, meet deadlines, and meet productivity and quality expectations.
Support disability applications and appeals, including coordinating medical appointments, completing and submitting applications and appeals, and following through on determinations.
Build relationships and act as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Assist with onboarding, training, or supporting colleagues and share knowledge and best practices as requested.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide floating staffing coverage at nearby hospital locations as required.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
HSA and FSA accounts, including company HSA contributions.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Access to certified financial planners.
17 days of PTO for full-time colleagues, with increases based on tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP), including access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.