Billing Specialist - Bilingual Spanish/English Required

Lutheran Social Services of the Southwest•Sierra Vista, AZ

2d•$0 - $25

About The Position

The Billing Specialist supports accurate, timely, and compliant billing and claims processes for LSS-SW programs. The position handles daily client and billing data entry, reviews billing records, tracks authorizations and billable services, resolves discrepancies and payer denials, and prepares billing and timekeeping reports. The role works with program leadership, funders, and Accounts Receivable/Accounts Payable to identify and resolve issues and support accurate reimbursement. The position requires advanced proficiency in the Electronic Visit Verification (EVV) system and service as a primary resource for staff. The specialist provides EVV training and ongoing support, helps staff follow established procedures, and promotes accurate and consistent system use. The ideal candidate is organized, detail-oriented, dependable, and communicative, and can manage time-sensitive priorities, work independently, use sound judgment, and maintain accuracy while supporting clients, staff, and the organization. Bilingual Spanish/English is required. The role also requires travel as needed throughout Southern Arizona, specifically Cochise County.

Requirements

Bilingual Spanish/English is required.
High school diploma or equivalent is required.
Proficiency in Microsoft Office, including Excel and Word.
Strong attention to detail and ability to accurately enter and review information.
Ability to prioritize workload, manage deadlines, and work independently.
Strong verbal and written communication skills.
Ability to work effectively as part of a team and maintain a professional, service-focused approach.
Maintain a valid Arizona Driver License, acceptable driving record, and reliable transportation.
Ability to travel as needed throughout Southern Arizona, specifically Cochise County.
Maintain a valid Level 1 Fingerprint Clearance Card.
Must provide proof of freedom from TB.
Maintain First Aid and CPR certification.
Must successfully complete all required background checks.

Nice To Haves

Additional education or relevant experience beyond a high school diploma or equivalent.
Experience with billing, claims processing, data entry, payroll/timekeeping, healthcare or human services billing, or a related field.
Experience working with electronic billing, payroll, or EVV systems.

Responsibilities

Complete daily client and billing data entry accurately and within required timelines.
Review billing and payroll records for accuracy and support timely reconciliation and claims submission.
Monitor and track over- or under-served billable records and communicate concerns to Program Directors.
Review authorizations and referrals and communicate with funders as needed to keep information current and accurate.
Investigate payer denials, complete resubmissions, and track follow-up plans through resolution.
Work with Accounts Receivable and Accounts Payable to identify and correct billing issues within the applicable pay cycle.
Prepare employee timekeeping reports, billing reports, and supporting documentation.
Develop and maintain advanced proficiency in the Electronic Visit Verification (EVV) system.
Serve as a primary resource for staff regarding EVV processes, procedures, and requirements.
Provide EVV training and ongoing support to staff to promote accurate and consistent system use.
Monitor compliance with established EVV processes and identify opportunities for improvement.
Monitor and track grants, project funds, and payment authorizations.
Review payer invoices and statements to identify errors or discrepancies.
Assist with supervisory home visits and communicate client status changes or other concerns to the Program Supervisor.
Answer incoming telephone calls and inquiries and direct questions to the appropriate staff member.
Follow established safety, health, and environmental protocols for clients, employees, and the workplace.
Maintain a positive, professional, and collaborative approach when working with team members.
Perform other duties as assigned.
Maintain a valid Arizona Driver License, acceptable driving record, and reliable transportation.
Travel as needed throughout Southern Arizona, specifically Cochise County.
Maintain a valid Level 1 Fingerprint Clearance Card, provide proof of freedom from TB, maintain First Aid and CPR certification, and successfully complete required background checks.