Unpaid Rent Reimbursement Program Practicum
About The Position
This non-merit internship practicum with Iowa Health and Human Services’ Rent Reimbursement team offers students hands-on experience supporting a statewide program that helps eligible older adults and individuals with disabilities access financial assistance. Students will work alongside HHS professionals on application processing, documentation review, customer communication, and program support. The practicum provides exposure to public service delivery, eligibility processes, public benefits administration, and government program operations. Iowa HHS will work with students and educational institutions to establish practicum goals and identify learning opportunities aligned with academic requirements and professional competencies. Interns will develop professional communication skills and gain insight into policy implementation, service delivery, and community-focused problem solving.
Requirements
- Be currently enrolled in a degree program at an accredited educational institution, as determined by the Iowa Department of Administrative Services – Human Resources Enterprise.
- Have strong communication and customer service skills.
- Have an interest in public assistance programs and serving Iowa communities.
- Demonstrate attention to detail and the ability to manage confidential information.
- Be able to work independently and collaboratively in a professional environment.
Nice To Haves
- Enrollment in a Social Work, Human Services, Public Administration, Public Health, Gerontology, or related degree program.
- Interest in obtaining practicum, internship, or field placement credit.
Responsibilities
- Assist with reviewing Rent Reimbursement applications and supporting documentation for completeness and accuracy.
- Communicate with applicants by phone and email about application status, missing information, and general program questions.
- Support verification activities and document management within agency systems.
- Assist staff with case-related follow-up activities and workload management.
- Identify opportunities to improve the customer experience and program processes while supporting service delivery goals.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
