Rent Administrator

Breaking Ground•New York, NY

3d•$22 - $22

About The Position

The Rent Administrator oversees rent collection and responds to tenant questions and concerns about rent. The role works closely with tenants, social services, and the Finance department to support full and timely rent payments, maintain accurate tenant rent records, and develop strategies to resolve rent issues. The Rent Administrator also works with outside counsel and subsidy agencies and serves as the primary point of contact for tenant rent subsidies. This position has a 35-hour work week.

Requirements

Bachelor’s degree or equivalent experience.
Experience working with special needs individuals.
Superior organizational, analytical, and interpersonal skills.
Ability to work with diverse populations.
Ability to work independently and as part of a team.
Ability to handle multiple high-priority tasks simultaneously.
Proficiency with Microsoft Office suite.
Strong proficiency in creating and maintaining spreadsheets and databases.

Nice To Haves

Familiarity with rent, accounting, or banking.
Current and active New York Notary.

Responsibilities

Maintain accurate income and rent information in various databases.
Prepare weekly reports on tenants’ rent status, reasons for arrears, current court status, Public Assistance arrears, and contact made with tenants regarding rent issues.
Prepare weekly reports tracking trends in general arrears issues and coordinating payment plans.
Maintain a clear and comprehensive list of due dates for tenants in payment plans and court stipulations, and identify tenants owing unpaid rent who are not entitled to special services within the building.
Meet with tenants to address rent-related issues.
Collaborate with social services on tenants’ rent issues.
Work with the Entitlements Specialist to follow up on payments or grants from outside organizations.
Lead bi-weekly staff meetings to communicate current arrears situations.
Draft legal documents, including 14 Day Demand notices.
Coordinate with the maintenance department regarding additional repair or replacement charges.
Complete, review, and track all subsidy and lease renewals.
Oversee tenant rent changes, including changes affecting rent subsidies.
Provide residency letters when applicable.
Coordinate with outside counsel regarding non-payment legal action and make court appearances when necessary.
Review legal and subsidy bills for accuracy monthly.
Perform other related duties as assigned.