Warehouse Specialist-CVG-Bilingual Mandarin Required
About The Position
The Warehouse Specialist supports warehouse and delivery service partner (DSP) operations, ensuring work follows company standards and quality assurance protocols. The role monitors performance, supports continuous improvement, oversees warehouse activities, and participates in daily control meetings and performance reviews. The specialist recruits and onboards qualified DSPs and staffing agencies, designs training to improve service quality, manages in-house and outsourced vehicle resources, and helps optimize collection models and processes. The role also coordinates with internal teams and external partners, handles daily operations and emergency responses, and receives on-the-job training through a rotational approach with different supervisors overseeing various tasks. Mandarin and English fluency is required. The position offers $20–$25 per hour, overtime at 1.5 times the regular rate, and a monthly bonus.
Requirements
- Fluency in written and spoken Mandarin Chinese and English.
- Legal authorization to work in the United States.
- Proficiency in Excel and data analysis tools.
- Strong communication skills and ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
- Ability to multitask under pressure while maintaining professionalism.
- Comfort with phone and email communication.
- Detail-oriented, responsible, and solid communication skills.
Nice To Haves
- Customer service experience.
- Warehouse or logistics experience.
Responsibilities
- Assist with operations for DSPs and warehouse staff, ensuring compliance with company standards.
- Support and enforce quality assurance protocols.
- Monitor performance and drive continuous improvement.
- Oversee warehouse activities for consistency and reliability.
- Participate in daily control meetings and performance reviews.
- Recruit qualified DSPs and staffing agencies and provide onboarding.
- Design training to improve service quality.
- Manage in-house and outsourced vehicle resources.
- Optimize collection models and processes.
- Coordinate with internal teams and external partners.
- Handle daily operations and emergency responses.
Benefits
- 7 PTO days
- 5 paid sick leave days
- 6 paid holidays
- 401(k) with 100% matching up to 2%
- 50% medical insurance coverage
- 100% dental insurance coverage
- 100% vision insurance coverage
- Monthly bonus
- Overtime paid at 1.5 times the regular rate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
