Operations Associate (Mandarin Required)

Teso Life • New York, NY

7d • $22 - $25 • Onsite

About The Position

The Operations Associate supports the Operations Director by coordinating daily retail operational activities, consolidating field reports, tracking action items, and maintaining accurate documentation. The role helps ensure timely communication and execution across stores, field leadership, and corporate departments. It is an operations coordination and administrative support position, not a field management or independent decision-making role. The Associate follows up on assigned priorities, identifies delays and reporting gaps, and escalates matters requiring management direction or approval.

Requirements

• 1–3 years in operations coordination, retail support, administration, or similar roles.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Proficiency in Mandarin and English is required.
• Demonstrated reporting, documentation, data consolidation, and tracking skills.
• Organization, attention to detail, follow-through, communication, accountability, discretion, adaptability, and escalation judgment.

Nice To Haves

• Associate’s or bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Multi-location retail experience preferred.
• English/Chinese bilingual ability preferred.

Responsibilities

• Coordinate daily operational requests and follow-ups on behalf of the Operations Director.
• Liaise with Regional, District, and Store Managers on assigned priorities.
• Prepare meeting agendas, notes, and action-item trackers.
• Collect and consolidate store and field reports, including sales, labor, staffing, and compliance data.
• Maintain dashboards, trackers, and reporting templates.
• Flag missing submissions, discrepancies, and overdue updates.
• Track milestones and deliverables for new store openings and operational initiatives.
• Coordinate status updates and cross-team dependencies.
• Escalate delays, unresolved issues, and implementation risks.
• Track store inspection findings, corrective actions, and issue resolution.
• Coordinate store visits, operational reviews, and related documentation.
• Follow up with responsible owners to confirm closure evidence.
• Coordinate requests among Operations, HR, Finance, Merchandising, Logistics, IT, and Store Development.
• Communicate approved operational updates and process changes.
• Escalate decisions or conflicts requiring functional owner approval.
• Maintain organized operational files, SOP records, correspondence, and meeting materials.
• Prepare presentations, spreadsheets, calendars, and travel arrangements as assigned.
• Protect confidential information and complete other assigned support duties.

Benefits

• 401(k)
• 401(k) matching
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off
• Quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed