Beauty Associate - East Village (Mandarin Required)
About The Position
Store Staff are frontline store employees primarily responsible for merchandising, replenishment and product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, Tester/sample/display-material management, work records, and issue reporting within their assigned area. Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the area is clean, service is friendly, and issues are promptly reported. The role is based at 19-23 St Marks Pl, New York, NY 10003, and requires proficiency in Mandarin and English.
Requirements
- High school diploma, vocational secondary school education, or above.
- Proficiency in Mandarin and English is required.
- Strong execution and sense of responsibility.
- Good service orientation and attention to detail.
- Effective communication and teamwork skills.
- Familiarity with, or willingness to learn, product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.
Nice To Haves
- Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred.
Responsibilities
- Maintain a neat, professional appearance and wear the required uniform, name badge, and work tools.
- Remain focused on assigned responsibilities during working hours and follow workplace conduct expectations.
- Clock in and out, complete shift handoffs, and complete the Daily Work Process Form as required.
- Greet customers proactively and provide friendly service.
- Guide customers to appropriate products and provide basic product introductions; explain unavailable items politely and notify the Team Lead.
- Escalate complaints, returns or exchanges, negative feedback, and issues that cannot be resolved.
- Shelve, face, categorize, and organize merchandise and maintain displays and shelves in the assigned area.
- Replenish and organize products, maintain accurate price-label matching, and keep aisles clear.
- Return unwanted customer merchandise to the appropriate category or location, or transfer it to the responsible area.
- Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
- Maintain price labels, promotional labels, and POP materials; report pricing discrepancies and label errors.
- Assist with shrink records, receiving exception records, and corrective-action feedback.
- Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment in the assigned area.
- Assist with receiving, moving, sorting, shelving, stockroom organization, product locating, inventory counts, and returning materials to their proper locations.
- Report equipment, stockroom, merchandise, or safety exceptions promptly to the Team Leader or Store Manager.
- Maintain testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
- Report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed tester, sample, and display items.
- Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.
Benefits
- 401(k) and 401(k) matching, subject to eligibility requirements
- Paid Sick Leave
- Employee discount
- Health insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
