Import & Fleet Operations Manager-Mandarin Required

CREATIVE INNOVATION INC•Ontario, CA

9h•$70,000 - $100,000

About The Position

The Import & Fleet Operations Manager oversees import transportation, company fleet operations, and relationships with trucking and drayage providers. The role manages dispatch, driver assignments, container pickups and deliveries, empty returns, and operational exceptions. The manager is responsible for improving fleet utilization, service quality, and profitability through cost analysis, resource planning, vendor negotiations, and process improvements.

Requirements

At least 3–5 years of relevant experience in import logistics, container drayage, or fleet operations, including team management experience.
Strong understanding of import container transportation, terminal procedures, pickup and empty return requirements, and trucking cost structures.
Experience in dispatch, driver management, vehicle maintenance coordination, and outsourced capacity management.
Ability to independently analyze fleet costs and profitability by vehicle and shipment, and implement measurable improvements.
Experience sourcing trucking providers, managing supplier relationships, and negotiating rates.
Proficiency in Microsoft Excel for data analysis.
Strong communication, coordination, execution, and problem-solving skills, with the ability to manage time-sensitive operations.
English and Mandarin language skills.

Nice To Haves

Experience with TMS, fleet management, or ERP systems.

Responsibilities

Oversee import container transportation from arrival and release coordination through pickup, delivery, and empty container return.
Coordinate with terminals, customs brokers, freight forwarders, warehouses, and customers to ensure timely execution.
Manage vehicles, drivers, and the dispatch team, allocating assignments, routes, shifts, and capacity efficiently.
Monitor departures, shipment progress, deliveries, and empty returns to improve load completion and vehicle turnaround.
Oversee driver assignments, performance evaluations, and safety training.
Coordinate preventive maintenance, repairs, inspections, and required vehicle documentation to minimize downtime and support safe, compliant operations.
Develop and maintain relationships with trucking and drayage providers, negotiate rates, coordinate capacity, and evaluate service performance.
Allocate shipments between the company fleet and outsourced providers based on cost, service requirements, and available capacity.
Analyze revenue, costs, gross profit, and gross margins by shipment, vehicle, driver, customer, and lane.
Track fuel, driver compensation, maintenance, insurance, vehicle leasing or depreciation, chassis, and outsourced transportation costs.
Identify operational inefficiencies and unprofitable business, and recommend corrective actions.
Improve routing, load sequencing, backhaul planning, and capacity allocation to reduce empty miles, waiting time, and transportation costs.
Develop and implement cost-reduction and profit-improvement initiatives, and measure results.
Monitor and control demurrage, detention, storage, chassis, waiting time, and other accessorial charges.
Compare quoted costs with actual expenses and provide recommendations for customer pricing, rate adjustments, and business acceptance.
Review trucking, maintenance, and other vendor invoices; verify driver-related expenses and resolve billing disputes.
Ensure all billable charges are accurately recorded and invoiced, and coordinate with accounting on settlement and collections.
Prepare regular reports on fleet performance, costs, profitability, and vendor performance to support management decisions.
Establish operating procedures, train and evaluate team members, and resolve major operational issues and escalated customer complaints.