Emergency Department Coordinator - University Hospital

UW Health • Madison, WI

6d • Onsite

About The Position

This is a 90% FTE position at University Hospital in Madison, Wisconsin. The role works day/evening shifts, in 8- or 12-hour shifts between 11:00 a.m. and 11:00 p.m., including every other weekend. Hours may vary based on departmental operational needs.

The Emergency Department Coordinator works in a fast-paced emergency department at a Level I Trauma Center. The position activates emergency response workflows, collaborates with healthcare teams to streamline patient care and improve the patient experience, maintains accurate electronic health records, and performs clerical duties. The coordinator communicates respectfully with patients, families, and the healthcare team and remains calm during stressful situations and periods of high unit activity.

Requirements

• At least 1 year of experience in a customer service-related field.
• No minimum education is required.

Nice To Haves

• High school diploma or equivalent.
• Associate's degree in a healthcare-related field.
• At least 6 months of experience in an emergency room or critical care environment in a role such as receptionist, nursing assistant, nurse, paramedic, EMT, firefighter, police officer, or 911 dispatcher, or experience in military service.
• Emergency Medical Technician certification.

Responsibilities

• Activate emergency response workflows, including trauma, STEMI, and stroke responses.
• Collaborate with multidisciplinary healthcare teams to streamline patient care and enhance the patient experience.
• Maintain accurate electronic health records and perform other clerical duties.
• Communicate effectively and respectfully with patients, families, and the healthcare team.
• Maintain a calm demeanor during stressful situations and periods of high unit activity.

Benefits

• Health and dental insurance, paid time off, retirement plans, two-week paid parental leave, and adoption assistance.
• Full-time benefits for part-time work for positions at 60% FTE or higher.
• A variety of schedule and shift options intended to support flexibility and work-life balance.
• Access to the UW Health Employee Wellbeing Department for emotional, financial, and physical well-being resources.
• Tuition benefits eligibility for coursework associated with career advancement.
• Opportunity to earn a referral bonus for referring applicants to open, posted positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed