Kansas City Metro Emergency Assistance & Pathway of Hope Coordinator

The Salvation Army Central Territory • Kansas City, MO

7d • Hybrid

About The Position

The Emergency Assistance and Pathway of Hope Coordinator consults with and supports Emergency Assistance and Pathway of Hope staff and services at each of the eight Kansas City Area Command (KCAC) corps. The role supports KCAC’s efforts in these programs and collaborates with the Divisional Pathway of Hope Manager and South Central Area Command Coordinator on divisional initiatives.

The coordinator provides casework consultation, technical assistance, training, program implementation support, and guidance on policies and procedures. The position coordinates metro-area financial assistance, grant administration, data quality and reporting, program evaluation, and certification reviews. It also participates in community networks and represents The Salvation Army in economic stability coalitions. The role reports implementation challenges to the KCAC Social Ministries Director and collaborates with the Divisional Pathway of Hope Manager on territorial plans and needs.

This is a full-time, benefits-eligible position. Hybrid remote work is available after successful completion of a 90-day probationary period. The work involves frequent interruptions and changing priorities, regular deadlines, community engagement, and occasional evening or weekend work. Travel by car or airplane may be required up to 20% of the time, including periodic overnight travel within the Metro area, Division, or Territory.

Requirements

• Bachelor’s degree in a human service area.
• At least two years of experience supervising comparable social service programs that provide multifaceted casework interventions for families using a strength-based approach.
• Exercise sound judgment when analyzing individual problems and determining appropriate actions within accepted practice.
• Ability to sustain close mental and visual attention and use critical thinking, complex data analysis, and creative problem-solving.
• Adaptability in culturally diverse environments, respect for cultural differences, and comfort working with vulnerable populations.
• Experience or strong interest in community outreach, organization, and community capacity development.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to teach adults.
• Ability to travel by car or airplane up to 20% of the time, including periodic overnight travel.
• Valid driver’s license from the state of residence and approval and continued approval through The Salvation Army Fleet Safety Program to drive an organizational or personal vehicle on Salvation Army business.
• Ability to perform intermittent or occasional sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasp, push, pull, and reach overhead; and lift up to 25 pounds occasionally.
• Ability to operate a telephone, electronic communication devices, personal computer, copier, fax machine, and scanning equipment.
• Ability to speak and understand English sufficiently for effective communication.
• Agreement not to undermine The Salvation Army’s religious mission as an employee.

Responsibilities

• Provide support and casework consultation to KCAC corps’ Emergency Assistance and Pathway of Hope programs.
• Provide ongoing consultation and support for Emergency Assistance and Pathway of Hope implementation at all metro corps.
• Provide case consultation and technical assistance to case managers, caseworkers, and interns upon request.
• Guide corps staff and officers on policies and procedures.
• Plan, coordinate, and facilitate monthly case manager and caseworker meetings.
• Meet monthly with corps staff and officers to provide support and information about community linkages, program requirements, intake processes, intervention strategies, and reporting data.
• Assist in recruiting, interviewing, and training employees involved in Emergency Assistance and Pathway of Hope.
• Provide casework orientation and training for new case managers, caseworkers, and interns.
• Attend inter-agency meetings and participate in local networks as appropriate.
• Support Pathway of Hope planning and program development at sites to help ensure quality implementation.
• Participate in regular calls with the Divisional Pathway of Hope Manager, corps case managers and caseworkers, officers, and Kansas City social ministries leaders to maintain communication.
• Share updated program information with metro caseworkers and case managers.
• Ensure timely, accurate, and readily available program data and reporting for funders.
• Review monthly unmet-need reports and recommend financial assistance funding based on community resource and service gaps.
• Submit monthly activity reports for Emergency Assistance provided.
• Coordinate training for casework staff based on best practices and disseminate relevant resources and information.
• Respond to complaints from people denied assistance.
• Manage grants and ensure compliance with established guidelines.
• Research and recommend potential funding streams and assist with grant-writing efforts as needed.
• Review Emergency Assistance grant applications and agreements for accuracy and completeness before submission for approval.
• Ensure accurate data entry into the Management Information System and report implementation challenges to the KCAC Social Ministries Director.
• Collaborate with the Divisional Pathway of Hope Manager on territorial plans and needs.
• Serve on committees related to case management, Emergency Assistance, and building sufficiency as requested or appointed.
• Conduct training on available funding and ensure assistance is documented in the appropriate information management system.
• Plan, conduct, or participate in Pathway of Hope workshops and training events at territorial, divisional, or local levels as requested or assigned.
• Provide the Divisional Pathway of Hope Manager with a list of trained personnel for the personnel database.
• Inform applicants about pastoral care opportunities and other corps programs and make referrals to the corps officer upon request.
• Complete random quarterly record reviews and annual compliance reviews for program evaluation and certification.
• Conduct Basic Social Service Reviews with Divisional Social Services staff as requested.
• Help prevent errors that could cause financial losses, processing delays, service impacts, material waste, or damage to The Salvation Army’s credibility.
• Represent and support The Salvation Army’s purpose, philosophy, and mission, including representing the organization in community and statewide economic stability coalitions.
• Maintain regular contact with employees, clients, volunteers, and other departments, communicating tactfully to obtain information, discuss sensitive matters, and secure cooperation.
• Speak to community groups or media as requested.
• Provide Safe From Harm training.
• Protect confidential client, personnel, wage, and salary information.
• Model and comply with The Salvation Army Social Services Code of Ethics.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Supplemental insurance
• Retirement plans
• Paid time off
• Hybrid remote work available after successful completion of a 90-day probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level