Kansas City Metro Emergency Assistance & Pathway of Hope Coordinator

The Salvation Army USA Central Territory • Kansas City, MO

8d • Hybrid

About The Position

The Emergency Assistance and Pathway of Hope Coordinator consults with and supports emergency assistance and Pathway of Hope staff and services at each of the eight Kansas City Area Command corps. The role supports the Area Command’s Emergency Assistance and Pathway of Hope efforts and collaborates with the Divisional Pathway of Hope Manager and South Central Area Command Coordinator on divisional initiatives.

The Coordinator provides ongoing program consultation, casework support, technical assistance, training, and guidance on policies and procedures. The position coordinates meetings and communication among corps staff, officers, case managers, caseworkers, interns, and divisional leaders; supports program implementation and quality; and ensures accurate, timely data and reporting. The role also coordinates financial assistance, grant compliance and development, program evaluation and certification, community relations, referrals for pastoral care, and related training.

This position has no supervisory responsibilities. It works under general supervision, with regular community engagement, frequent interruptions, changing priorities, and deadlines. Some evening and weekend work may be required. Travel by car or airplane may be required up to 20% of the time, including periodic overnight travel within the Metro area, Division, or Territory. Hybrid remote work is available after successful completion of a 90-day probationary period. The position requires a valid driver’s license and approval to drive for Salvation Army business through its Fleet Safety Program.

Requirements

• Bachelor’s degree in a human services area.
• At least two years of experience supervising comparable social service programs that provide multifaceted casework interventions for families using a strength-based approach.
• Valid driver’s license from the state of residence.
• Must obtain and maintain approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
• Sound judgment in analyzing facts and circumstances surrounding individual problems and determining actions within accepted practice.
• Ability to sustain close mental and visual attention; use critical thinking, complex data analysis, and creative problem solving.
• Adaptability in culturally diverse environments, respect for cultural differences, and comfort working with vulnerable populations.
• Experience or strong interest in community outreach, organization, and community capacity development.
• Ability to collaborate on complex social issues involving families and communities.
• Demonstrated ability to teach adults.
• Ability to travel by car or airplane up to 20% of the time, including periodic overnight travel.
• Ability to perform the stated physical activities and lift up to 25 pounds occasionally.
• Ability to speak and understand English sufficiently for effective communication.
• Agreement not to undermine The Salvation Army’s religious mission as an employee.

Responsibilities

• Provide ongoing consultation and support for Emergency Assistance and Pathway of Hope implementation at all metro corps.
• Provide case consultation and technical assistance to case managers, caseworkers, and interns as requested.
• Guide corps staff and officers on program policies and procedures.
• Plan, coordinate, and facilitate monthly case manager and caseworker meetings.
• Meet monthly with corps staff and officers to provide support and information on community linkages, program requirements, intake processes, intervention strategies, and reporting data.
• Assist with recruiting, interviewing, and training employees involved in Emergency Assistance and Pathway of Hope.
• Provide casework orientation and training for new case managers, caseworkers, and interns.
• Attend interagency meetings and participate in local networks as appropriate.
• Support Pathway of Hope planning and program development at sites to help ensure quality implementation.
• Participate in regular conference calls with divisional and local program staff and leaders to maintain consistent communication.
• Share updated program information with metro caseworkers and case managers.
• Ensure accurate, timely, and accessible local data and reporting for Emergency Assistance and Pathway of Hope.
• Review monthly unmet-need reports and recommend funding based on gaps in community resources and services.
• Submit monthly activity reports for emergency assistance provided.
• Coordinate best-practice training for casework staff and disseminate relevant resources and information to emergency assistance staff.
• Handle complaints from people denied assistance.
• Manage grants and ensure compliance with established guidelines.
• Research and recommend appropriate new funding streams and assist with grant writing as needed.
• Review emergency assistance grant applications and agreements for accuracy and completeness before submission for approval.
• Ensure accurate data entry in the Management Information System.
• Report Emergency Assistance and Pathway of Hope implementation challenges to the KCAC Social Ministries Director and collaborate with the Divisional Pathway of Hope Manager on territorial plans and needs.
• Serve on committees related to case management, emergency assistance, and building sufficiency as requested or appointed.
• Conduct training on available funding and ensure assistance is documented in the appropriate information management system.
• Plan, conduct, or participate in Pathway of Hope workshops and other training events at territorial, divisional, or local levels as assigned.
• Provide the Divisional Pathway of Hope Manager with a list of trained Pathway of Hope personnel for the personnel database.
• Inform applicants about pastoral care opportunities and corps programs, and refer applicants to the corps officer as requested.
• Complete random quarterly record reviews and annual compliance reviews for program evaluation and certification.
• Conduct Basic Social Service Reviews with divisional social services staff as requested.
• Help prevent errors that could result in financial losses, processing delays, service impacts, material waste, or damage to The Salvation Army’s credibility.
• Represent and support The Salvation Army’s purpose, philosophy, and mission, including representing it in community and statewide economic stability coalitions.
• Maintain regular contact with employees, clients, volunteers, and other departments to exchange information and reports and address sensitive or supervisory matters tactfully.
• Speak to community groups or media as requested.
• Provide Safe From Harm training.
• Maintain the security of confidential client and personnel information, including wage and salary data.
• Follow and model compliance with The Salvation Army Social Services Code of Ethics.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Supplemental insurance
• Retirement plans
• Paid time off (PTO)
• Hybrid remote work available after successful completion of a 90-day probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Manager