Eligibility Specialist - Benefit Processor

Knowledge Services•Martinsville, IN

1d•Onsite

About The Position

This Eligibility Specialist position is located at 1328 Morton Ave, Martinsville, IN 46151. Working with the FSSA/Division of Family Resources (DFR), the specialist assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. The DFR determines eligibility for these programs. The role involves gathering and verifying client information, reviewing program rules and requirements, using an automated system to determine eligibility, entering information into a state database, and responding to inquiries. The position offers an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for a 37.5-hour work week. The wage is $16.50 per hour. Paid time off and benefits are offered.

Requirements

Strong organization and analytical skills, with the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently and be a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous Case Manager experience.
Bachelor’s or associate degree in Counseling or Social Services.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through in-person or telephone interactions with clients.
Verify that all required information is gathered accurately and complies with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.